Automotive Outfitters Tire Pros

"My husband had an appointment this week to get new tires on our Tacoma. While at the initial meeting, he forgot to ask a few questions regarding warranty and asked if I could call Automotive Outfitters today while he was at work. When I called this morning, the man who answered was less than thrilled to give me any information about the tire make and warranty. In fact, he was pretty rude. Because of that interaction, I decided to call Les Shwab to see if they had the same tires available and were willing to give me more information with better customer service. They did tenfold. Better prices and better communication all around. After sharing with my husband the uncomfortable call and lack of information that Automotive Outfitters gave me, we decided to take our business elsewhere. I then called Automotive Outfitters Tire Pros to cancel my appointment, explaining the reason we're going elsewhere. The (same) man who answered said 'ok' and hung up. Didn't ask me what our existing appointment was or apologize for the previous communication - just hung up. Treating customers this way in any sort of occupation is highly inexcusable. Me asking for information in our initial phone call and making the customer less than for doing so is completely uncalled for. But hanging up on someone, especially in a work setting, is petty and unprofessional. So thankful we decided to go somewhere else where they treat their customers with respect."

"I have tried other shop for alignment, but it didnt fix the problem. I decided to give these guy a try. First attempt, the steering is still crooked to the left. However, when I bring the car back, they fix it perfectly. Now my car is straight like an arrow. Quick, effective. Definitely bring back my car whenever it needs alignment again."

"Jodi is awesome. Got me in for a free inspection and quote really quick. Gave me a couple options for the parts, and got the repair completed in what I would consider a quick turnaround. Incredibly fair price, knowledgeable and courteous staff. I could tell Jodi really cared about the business and his customers. 5/5. I'm about to take my truck in for some more work, talk soon Jodi!"

"Automotive Outfitters quickly took care of a warranty issue on my Tacoma's aftermarket SPC upper control arm ball joints. They also dialed in my alignment perfectly after another shop couldn't get it after two tries. SPC UCAs can be tricky, but they got it dead on."

"Brought in my '20 Colorado and a lift kit I bought direct from BDS and had the shop install the lift and do the alignment. They did a great job. I plan on bringing the truck back in for future upgrades on down the road. Can absolutely recommend them!"