Gerber Collision & Glass

"This place has went down hill. They use to do walk in appointments and out of pocket repairs. I walk in and no one is in there. When someone did show up she was apparently the estimator. I explained our situation and she was snotty refused to even schedule a out of pocket estimate for us. I don't really know what her position is but maybe she should be more professional.i understand they're short staffed but it doesn't mean that you can be disrespectful"

"Gerber Collision was very professional in collecting my estimate of the damage on my car. Wait time was not long I would recommend them"

"The insurance said we needed an estimate from this place after someone drilled into my gas tank. They couldn’t get us an estimate in the 24 hours they had it on their property, nor do they hold themselves liable if my truck was vandalized again parked in their front open parking area. Just rude and unbelievable attitude towards possible clients. Update 12/27/23 I’m responding to the company that stated someone will be calling me, yeah that never happened. No apologies or explanations, this place is so disappointing."

"My car is currently at Gerber being worked on. While I can't really speak of the service provided by the shop, the customer service has been absolutely terrible. My biggest complaint is simply that they do not even attempt to answer the phone. My insurance company, my wife and myself have all called numerous times in the last 10 days. At least 25 times. And not once have I spoken to anyone since I dropped off my vehicle. The only contact I have been able to accomplish was to physically go to the shop and attempt to get information about my car. And then, let's just say, the information was difficult to obtain. This is costing me time and money due to them SIMPLY REFUSING TO ANSWER THEIR PHONES. Honestly I can't believe a business can operate like this. Would not recommend bringing your car here for this reason alone. Very disappointing to be told how busy they have been while the employees are sitting in the lobby area chatting about whatever, while the phones don't get answered. Infuriating is a better description."

"So... this is hard because Gerber themselves are 5 star. From start to finish was great. Customer service was great, everything. Where the 5 star stops is the exhaust place they subbed out to. I believe they said it was buckys? The welds are absolute trash... like... my 7 year old could probably do better. The bolts they use were what appear to be the right ones but one is obviously used and not new? But yet they charged what they charged? This is highly unacceptable. Luckily this was an insurance thing, but the amount the insurance paid makes me feel bad that this is what they paid for... this looks extremely bad for Gerber that they give this place business and this is the result. I've learned that at least myself if I need exhaust work done in definitely not going to go to buckys.. I'm fairly certain there's a good chance this will fail and start sending exhaust into the cab, but only time will tell. If you can, use Gerber as they're great, but if you need exhaust work, ask them if they can sub out to another place, maybe someone that actually knows what they're doing."