Swickard Toyota Service

"I regret my decision to wait at the dealership for my car’s maintenance to be completed. I regret permitting Swickard Toyota to perform the maintenance on my car. Here’s why. The expectation was set: my car’s maintenance should take about two hours, I was told. The front brakes on my Camry were due for a change. No problem, I thought to myself. When my timer went off, I patiently awaited an update but one didn’t come until 50 minutes later. I was to inform that further maintenance was required on my car. Two rear rotors were due for a change. Would take about another hour, I was told. No problem. After that time, I was tired after four hours of being in the dealership and was ready to leave but my car was still apparently not ready. I had even paid the sum due but was not handed my key. Apparently, after an initial test drive by an employee my car was deemed fit to drive. But after a separate test drive by a different employee he disagreed and felt that some work had to be redone. For my safety, I’m grateful for that second opinion because how can one employee believe that the job is completed when there is evidently work undone? How can a trained employee think an evidently unsafe car is safe to drive when it’s actually not? How do you come to that conclusion when a colleague can disagree on the matter and lift it for another look? The safety and drivability of a car should NOT be subjective. Ultimately, it was that lack of attention to the safety of my car and the unprofessionalism of setting the very inaccurate expectation of time that frustrated the hell out of me. My appointment was scheduled at 1:00pm. I was expected to be gone by 4:00pm. I didn’t leave until 5:30pm. I stood around and waited 30 minutes to be handed my key and that after I already paid for the service. Don’t know if I will be returning my business to Swickard Toyota. Just a bad experience overall."

"Very friendly and knowledgeable team, shout out to Emily for outstanding customer service. I have been servicing my car at this location for over 4 years now and every time I know what to expect and never got surprised. Also to mention clean and welcoming waiting room."

"Why do we not have negative stars? I had an oil change appointment and was told it would take 1-1.5 hours. an hour 45 minutes later I asked and was told it would take about 45 minutes???? and hour later I was directed to the express payment counter and after payment they said the technician had take the truck for a test drive and would be back in 10 minutes!!!! I asked to talk to a manager or supervisor and was told he would be out in a second. 10 minutes later No Manager and since my truck had just been brought to me I left. I am happy to say I am NEVER going back there."

"I had the best possible buying experience one could have, especially buying in this market. Tom Hu dealt very honestly with me from the beginning, and this is ultimately the reason, after having contacted and visited a number of other dealerships in the surrounding area, that I was sure to come here, and buy from him. Not only did he helped me find the right car for the best possible price in this current purchasing climate, and with better delivery times than I was expecting, he also gave me sound insight that kept me from walking into a situation of being taken advantage of at another dealership. Once the car arrived, he took great care to get everything from the paperwork to the vehicle ready really nicely. I couldn’t have been in better, and more trustworthy hands, and I appreciate Tom’s honest and upfront approach. That there were no shady shenanigans, made it possible for me to decide for myself, which was the right car for me, and where (this dealership) should be the place to buy from. I’ve always been taken care of well here. Thank you, and especially to Tom for making this me buying experience a good one!"

"They have service on lock! Fantastic system, communication, waiting area, etc. You drive in, enjoy a spacious waiting area, take a free shuttle when needed, quality coffee drinks and tea."