Service center - Gilchrist Chevrolet Of Port Orchard

"I made a poor choice 9 months ago by going to this dealership and ordering a factory built vehicle. I was told at that point that the whole process would take 7-9 months. The contact from the dealership was pretty minimal. I heard back about a month after ordering advising me the build was accepted by Chevy. I didn't hear anything for 2 months after, I messaged my sales rep and she told me she left that dealership and gave me the name of someone else to call. I called and spoke with Sue who said she could see my order and that it was still pending being built. Crickets for the next several months until I got an email from Kenny in July saying that they were still waiting allocation for my build and that they were "still on top of it". I emailed Kenny back asking for clarification, they had already said my build was accepted. I had some medical issues pop up around this time but and I never got an email back. Fast forward 2 months and I called and spoke with someone else who said they could see my order but that it wasn't being built yet. He said the order had been changed by Chevy but that it was still there in the system. I called a month later and spoke with Nolan who said he would call me back in 15-30 minutes after he researched the order. 2 hours later I called again and was told Nolan was with a customer and I left a message. I never heard back that day so the next morning I walked into the dealership and spoke with Nolan who eventually told me Chevy had canceled the order. Nolan said my options were to wait and look at the 2023 options (vehicle options are not available yet) or to cancel. I told Nolan that I was very upset with how this whole process worked and that I wanted my deposit back becaus i didnt want to do anything with this dealership. Nolan came back a few minutes later with a business card and told me I would have to come back on Monday to get a refund (this was Saturday morning) I was even more upset when I heard this and raised my voice, another employee walked up and said " you are one of tens of thousands of people" I walked out before he could finish whatever he was about to say. I don't know where he was going with what he was saying but I immediately felt he was trying to minimize the issue. I would not recommend this dealership to anyone as my whole experience was negative."

"Even though I didn't go in for service I did go to Gilchrist Chevrolet to order a manual yellow Spark Chevrolet. The gentleman that helped me was named Mr Wright and he helped by expedite the downloading of the price and build app,( options I chose) SO EASY!!"

"They have some communication problems, that would mostly be solved by having the same agent follow the same client case the whole way, or put notes in our file for others to see. Everyone we talk to has a different answer, or can't find our prior inquiry. But they are flexible with ways to drop off or pick up after hours, which is critical for us. Most everyone is nice, even in the face of confusion and complaints."

"My car has been here a month and it hasn't been seen yet. When I dropped it off I asked if I needed to set up an appointment and was told no, they were out a month on appointments and would get it in before that. I keep stopping by to check on it and it hasn't moved from where the tow truck dropped it off. The service associates keep saying that someone should be able to get to it next week... This last time the associate who helped me went to talk to the service manager about it and came back with "Monday". I would have thought the manager would come out to addresses this with me directly, but no. They are very short staffed right now. At this point I'm considering taking the car somewhere else; however, It had a system failure that makes it inopperable and would require it to be towed again to take it to another service center."

"Bought my car here! Mark was easy, no BS! Got what I wanted, and left very happy. Thank you all!!"