Sehome Express Lube

"I chose to give them business as they are locally owned. I was refused service my previous visit as it was an hour before close and they only had two guys. I tried again Friday before leaving on BC bender. Again my presence was unwelcome despite no one being there. I had questions about grades of oil and service intervals. The advisor was unable to answer any basic questions and told me “I don’t know where you think you are, but this isn’t Valvoline. This is Sehome Express”. I was confounded at the attitude and didn’t have time to go elsewhere. While I pondering the situation, buddy approached and was like “what’s up are you gonna do this or go somewhere else?” If I wasn’t in a time crunch, I would have left. Upon completion of my $130 oil change I received zero feedback or consult on any additional services my vehicle needed. I would highly recommend visiting a Valvoline shop. Both Ferndale and Burlington locations have provided outstanding customer service with a staff that is well trained, professional and friendly."

"I've been going here for years and the employees have always been curtious, and my oil changes have been quick and efficient. The only thing that's changed is the prices, lol."

"DO NOT BRING YOUR VEHICLE HERE. This place is a complete joke. I pull up and instantly greeted with a snarl from the two guys working there, almost like I was doing a disservice to them showing up 2 hours before close to a completely empty shop. First thing they tell me (without saying hello) is that it’s going to cost $75 premium to do job. I laugh and ask for his logic. Tells me the vehicle takes extra oil. I knew it only took 4.5 quarts, so I knew instantly it was a sad attempt to gouge. Their receipt says they topped off fluids along with a number of other basic items, they did not do a single thing. 0/10 customer service. The two guys working on Friday Dec 22 at 3pm deserve to get fired. They are not fit for customer service, or apparently how to do a basic oil change service. I do not trust that they even put a new filter in given the job took less than 10 min with an immediate fill. DO NOT BRING YOUR VEHICLE HERE. As a long time customer of this location, I will never be back. I will be telling my friends and family the same. Places like this do not deserve to be in business."

"The common theme of all the low reviews continue. All they did was change my oil and filter. Got charged full service 4X4 oil change with a receipt saying they checked and topped off all my fluids. Got home to see that none of my easy to get to fluids were filled, meaning coolant, power steering fluid, brake fluid, and windshield washer fluid. Most of my oil changes take about 30 minutes because it’s 4 wheel drive. They did it in 15 minutes, which made me suspicious. So when I got home I checked my easy access fluids. Sure enough, they were low and never got filled. But my receipt says they did. If they didn’t check the east fluid, I’m pretty sure they didn’t check the more complicated fluids. I only went here because it was empty and no line. There’s a reason for that. Read the rest of the reviews……you will see a common theme. This occurred on a Saturday February 11, 2023."