Dixie's 100 East Cascade Avenue, Sisters, OR 97759

"I came across this store and was obsessed because I love everything western. So it was very disappointing how my experience with Dixie’s went. I special ordered a pair of jeans from here as finding my size is always a struggle, and was initially told they would arrive around 2 weeks which worked perfectly for me in needing them for a couple of events. Two weeks, nothing. Three weeks, oh still nothing but I understand delays as I also run a business so it’s not a biggie. ONE MONTH I call the shop and the worker says to me, “I placed the order yesterday.” So they hadn’t placed the order until I called a month later, I doubt he had placed it “yesterday” but “yesterday” sounds better than “I forgot to place your order.” It is now a month and a half later still no pants. I call and ask for tracking info and apparently they “have no way of tracking” the order which is completely false. You can always track an order, unless you haven’t actually ordered it. I also run a business and know this is no way to run one. Again, cute store, but terrible service."

"The customer service at this store is excellent. I bring my toddler in and they are so considerate, letting her play with their toys for sale while I try on clothes. The clothes are quality and unique. I will continue to drive from Bend to shop here."

"For a busy, high volume retail store, I received excellent customer service. I bought a jacket here and Katie and Julie both, were outstanding saleswomen!! You can tell they enjoy their jobs and the products they are selling. I was impressed at the variety of items they sell in Dixies, varying in all price ranges. Will definitely come back to shop next time I'm in Sisters!"

"I'd like to start by saying I absolutely love Dixie's. It is one of my favorite shops and I love the atmosphere. Today, I was in Dixie's and watched a very unfortunate scene. As a lady and her family were checking out, she seemed unhappy. When she asked the girl checking them out if the girl in the back worked there, she replied "yes" and they continued by saying she almost lost the sale for them and she was being "rude." The gal checking them out then seemed confused and replied with "oh.." taken aback by what the lady just told her. The lady then immediately proceeded to get more upset, saying the checker didn't care either, and that "sealed the deal." She stormed out saying she never had worse service. I hate to witness such a negative encounter because Dixie's is a family-owned business, and it shows! Everyone in the store is super friendly, helpful, and obviously busy working with all the customers in the store. They take pride in their customer service and I always feel welcomed every time I come into the shop. I would recommend this shop to everyone. It's unfortunate that this customer was clearly having a bad day, and it came out onto the employees at Dixie's. She's missing out and I hope she has a better day!"

"Great customer service. I went in to look around not expecting to buy my first pair of Wrangler jeans. I must have tried on 6 pair until I found the perfect fit. The sales lady was so patient and friendly, she made me feel comfortable with my decision and that I’d chosen the right store. I love my Wranglers."