Lakewood Appliance

"Went in to buy a new microwave and wasn’t very pleased by the service. A younger guy helped me and almost seemed like he was annoyed that I had so many questions, not to mention he smelled like liquor and just had a bad feeling about the place. I don’t think I will be back."

"Purchased a whirlpool fridge a week ago and had it installed yesterday. All the guys at Lakewood appliance were awesome in making sure that we got the right product and the install crew, Steve and his partner were exceptional in their professionalism and installation. They also removed and disposed of the old fridge. Thank you."

"A complete waste of time. One of the worst customer service experiences I’ve had. I had them look at a dishwasher. The parts were back ordered and unavailable. They couldn’t get a time frame. I was informed in a voicemail . When I returned the call the counter person couldn’t find any information about my repair request. A work order, a part Description, a part number. A reference to me, basically wanted to start over with everything. He Couldn’t have the technician return my call after he called me. Funny the tech tried to call me a couple days earlier. I was met with an attitude . No information about the problem except I should buy a new one. Choices and time frame is not his problem.. I’m thinking his showroom has several dishwashers in several price ranges to choose from, but no attempt was made to show or sell me one. Like he was bothered. Didn’t like or knew what he’s doing., Beneath him to attempt a sale. Surly for lack of knowledge and doing something that was beneath him, I felt he didn’t have a clue to customer service or sales. Possibly an entitled son of an owner or friend., untrained, and uninformed. Resentful because I’m asking for some resemblance of professional help. I was so motivated after attempting to buy from this business I went to Lowell’s and purchased a new dishwasher within minutes. Lowell’s sales person was friendly, knowledgeable, had choices, was trained and professional . Took less time then Lakewood was willing to just to find my missing paperwork. So Lakewood missed the repair, the sales, the installation . Save your time. Don’t shop here."

"We gave Lakewood appliance a call at the recommendation of a Tacoma community group on Facebook, but other than that we had no experience with this company. Our refrigerator was not cooling properly, but it was cooling periodically, so it was semi-functional. Also, the ice maker had not functioned for a couple of years, so we wanted them to take a look at that as well. When we called they scheduled us for an appointment that was 3 weeks out because our fridge was still working. But they said to call back if the fridge stopped working all together, because they could get us in if there was a cancellation. It did die about a week and a half later. We called back, and they had a technician to our house in two business days (we called them back on a Thursday, and the technician came on Monday). The technician diagnosed the problem, said he would order the part, a new controller, and that they would call us to schedule as soon as the part came in. He gave us a quote, and he said that the ice maker repair would be a separate issue. The part arrived on the day we were told, and the technician was back the day after that. After working on the refrigerator for a while, he showed us that one of the issues with the ice maker had been wires that had been severed, and that he could repair them, and that the refrigerator did not actually need a new controller, but that a relay had been short-circuited. In the end, the repair was done at half the estimated cost, including the repair of the ice maker. Because we have no clue about appliance repair, he could just as easily have sold us the new controller and charged us accordingly, and then come back and taken care of the ice maker, but he didn't, and that's honesty that I really appreciate! I will totally call them in the future if I need repairs done, and feel that they do trustworthy work."

"I needed a new heating element today for my electric stove and searching online was a bit confusing with this particular part, not to mention online retailers had delayed shipping and were not very helpful in matching up the model number of my unit with the part I was trying to buy. One quick phone call to Lakewood Appliance solved that issue and I had the part in my hands and subsequently installed within the hour! They were very friendly and the price was very fair. I would definitely do business here in the future and was very happy to support a local business rather than a big company"