Spanaway Pizza Time,

17316 Pacific Avenue South, Spanaway, WA 98387

"They don’t refund! Called in to order one pizza and was told that pizza will be ready for pickup in 35 minutes. Went to pick it up after 40 minuteshas passed. When I got inside I paid the cashier cash to pick up my order. After I paid and received my receipt they told me my pizza hasn’t been started yet and I will have to wait. I told them I called it in and was told it will be ready in 35 minutes. Therefore I asked for a refund because they wanted me to wait an additional 30 minutes since my order was not started. The lady so NO WE CANT REFUND YOUR MONEY. I stated but I just literally handed you cash and you gave me my receipt. She said nope. I was forced to get a pizza!!!! This is stealing from people at that point. Don’t come here they are never on time and they waited for me to pay them just to tell me my order hasn’t been started yet"

"What's going on with the recipe? Every time I order a pizza now it's more like a deep dish. Crust is under cooked, a ton of tomato sauce and cheese that just falls off the slice straight to the floor. Pizza Time was go to place for the past 2 years for some Mom & Pops pizza. Customer service is great, but the training the employees on how to make your delicious pie is lacking. On a one bite everybody knows the rules Scale went from 8.2 to a 3.5 for me."

"This place always makes the best pizzas. The crust is perfect, the sauce is fantastic, and everything is always fresh. When you get the pizzas, they're super hot and steamy and I always have to resist the urge to eat a slice on the way home."

"Spanaway Pizza Time has been our go-to for years, but today we had a very different experience. We ordered a three topping pizza with sausage and a double order of mushrooms, and there were fewer mushrooms than I would expect for a single order of mushrooms (see photo below: one pizza slice had just one mushroom on it). Additionally, the crust/dough seemed like it was a different formulation than we were accustomed to. I'm hoping today was an anomaly and not the new norm!"