Mullinax Ford of Olympia | Service Center

"Reported as scheduled a month out for appt to repair battery sensor. Appt was at 0800hrs 23Oct, arrived 15 mins prior, told an hr after arriving that part isn't o/h, appt postponed until part arrives. This is my 2nd such incident, another wasted leave day from my job, more fuel and time wasted, when someone from service department could have contacted me prior to inform me to not come in, the part is not not o/h today. Meanwhile the parts estimated arrival is unknown. Fortunately my vehicle is in an operational status, would be much worse if it were non-operational. Still, not happy w/ the care less approach to customer time. To answer additional questions, did I use this business? Yes I turned my vehicle in for scheduled repair. What services was perform? It was supposed to be battery sensor repair; instead, it was wait in service wait area only, for 60 mins"

"I had some pre-approved warranty work done, paid almost $5,000 up front and still waiting for for reimbursement. Everyone I talk to from Mullinax has no answers, just excuses. This is the worst customer experience I have had with any dealership and I have lived across the U.S. as an active duty military member. Don’t waste your time on this place."

"Will never go back. Definitely feel cheated after being rushed into a used car that I found out later I ended up overpaying for. They will say anything to get you to sign for as much as they can. Buyer beware!"

"I took my Harley Davidson F150 in because a previous shop had broken a spark plug off and then couldn't remove it. Considerable damage was done to the engine and Mullinax got the warranty company to agree to replace the engine and today she's stronger than ever! Mullinax is not the dealership I purchased my truck from as I'm new to the area, but I'll definitely return to them in the future! Thank you, everyone at Mullinax Ford. It's quite an operation you have going there."

"Just want to commend Technicians Chris Calhoun and his assistant. They were very courteous, professional and took care of my appointment quickly. I appreciate them being on time, explaining the procedure and making sure I was satisfied with their work. Mullinax Ford. Keep the Mobile Service program rolling. Great idea."