Firestone Complete Auto Care

"Quick and easy! Great experience with Donavan and Brandyn! They were super helpful, gave us all the options and helped us find which one would best meet our needs! 10/10 recommend!"

"They were friendly, attentive, and professional. They helped me get the best deal. Showed me a couple of options for my vehicle. Great experience."

"The service manager Steve in lacey Washington was extremely sarcastic and condescending twards me and other customers. He didn't want to work on my vehicle and sent me to another Firestone. He said he couldn't do it because of the oversized tires. I had an alignment done 3 times before and no issues. The tires are stock size. When I went to another Firestone they said it doesn't make sense because all there alignment machines are the same and they had no problems aligning it. The service manager yelled at a female customer and said "you can't park in front of my bays!" You need to be smarter then that!" The parking lot was full and she didn't know there was parking in the back. He called the Olympia store and told them why he couldn't do it...but he was only trying to cover himself and collaborate his story. It seems like he didn't want to do my alignment because I paid for the lifetime alignment and wasn't making money. Very unprofessional! He needs to be removed from his position."

"Outstanding customer service and repairs. No appointment but accepted anyway and I am so thankful as right before the holidays and new grandson being born same day. No hassles and only appreciation and admiration for the West Oly Firestone!!! Donovan and the crew ROCK !!!! p.s. the baby is beautiful and healthy!"

"The worst customer service ever. One of my run-flat tires got deflated when I was traveling on I-5 today (Saturday Nov. 25th, 2024). I went to the Firestone store in Olympia, Washington. They claimed that the tire was damaged and that it couldn't be repaired. They didn't have the tire in stock and claimed that nobody in the area had it either. I called the Firestone store in Lacey, WA and the person who answered the phone told me the Firestone store in McChord had one available. She said she would be able to order it and that it would be ready the next day. She also said that the Olympia store should be able to help me, and that it would probably take less time to get there. Since I was in Olympia, that made the most sense. Unfortunately, the employee at the Olympia store, called Donovan, was extremely uncooperative and claimed that I would have to wait several days for the tire to get to Olympia. Luckily, I went to Les Schwab and they were able to help me. It turns out that there was nothing wrong with my tire! Somehow, it got deflated but it didn't have any holes nor was it damaged. I will never figure out why the staff at this Firestone Olympia store were so extremely helpful and why they lied to me about the tire. They saw that I was traveling with my entire family and we were stranded. We needed help and they let us down. What a shame!"