LKQ Foster Auto Parts

"Xcelnt svc even if they don’t have the part. Sales guy went online and found it for me on Amazon ."

"On October 19th 2023 & ordered a window for my vehicle. The representative explains that this part wil be able to pick up the next day. It took me 49 minutes to get to this confusing and terrible directions to the will call area. On top of the lousy directions and especially going to the wearhouse to been told that the part is not there. So a couple of days later I called to make sure it was there the part they told me that I had to wait couple of days to pick it up. Unacceptable! I wouldn't of been able to pick it up until a couple of days? Seriously what kind of business is this? This place needs a reevaluation and serious improvements. Especially wasting the customers time,gas, and getting the misinformation.. I will not recommend anyone to this place. So after a couple of days I called which was morning and talked to a representative she was interrupting me before I finished and I asked why this was happening it seems the only thing that expresses is her apologies & I expressed my concerns which I said"please that doesn't compensate me for my time gas and bad experiences." I asked for some kind of compensation and she said that the only thing she could do is give me a refund? Wow !!Sons of well I'm not going to say it. You guys are the worst part center ever. The first time I even showed up the representative in the other side of the window wasn't even ready to help because he had to start his computer up. Why the heck do you say hi how can I help you if you are not ready? Seriously what is it going to take for you guys to improve your customer service and experiences? Please I don't want to read a response from whomever for apologizing for my experiences ... SOMEONE NEEDS TO HOLD THEMSELVES ACCOUNTABLE FOR THE WAY THIS PLACE OF BUSINESS IS RUNNING. Update I got my part and thank God it was the right one. But I will still be not recommending anyone to this location or business. It's the back of the other side even though this project would of been done supposedly the date after I ordered my part but obviously it was not even close. Get your team together and stop devaluing the customers time."

"Had a negative experience years ago and swore I’d never go back… But I did anyways. Purchased an engine from them and was VERY clear that I needed a complete motor and listed the items I needed. I was assured I would get them. I live an hour away and work the week so I had to send my wife to pick the engine up. Sure enough, when I got it it was STRIPPED. They even went so far as to pull the plugs and coil packs. I was told anything I needed (that I stated I needed) was extra. Oh well, screw me twice. Sales representative and dock crew were at least professional and friendly *edit* company reached out and refunded a portion of the motor to help defray the costs of the replacement parts updated to 4 stars."

"Needed to find a new seat for my Tundra. Called and spoke with Jalyssa a few moments ago. She asked me a few questions and had my seat on its way from California within 5 minutes, and a great price, 85 bucks. She also said that she would call and email me once the seat is ready to be picked up. This was the most pleasant experience that I have had on the phone in quite some time. I will definetely be calling you guys again; You rock Jalyssa!"