AutoZone Auto Parts

"Steve was awesome! Delayed going on his lunch break to put a new battery in my car. Thank you so much!"

"Tried to return an air filter that I purchased earlier today. When I purchased today, I was told by the manager that there was only one left that was compatible for my vehicle. It was the most expensive one, and that there were no others. Ok, no worries. I bought it. Then to find out he gave me one that is for a completely different engine. Not the engine I told him my truck had. Ok no biggie, people make mistakes..so I come back to return it and plan to order the correct filter because there were none left. But all of a sudden there were plenty of the correct one for my truck. And no they didn’t just get a shipment. Ok no biggie, maybe he misunderstood me when I told him my truck info. Then the manager said he can’t return it because it wasn’t a warranty item. I reminded him of when I asked before I purchased it, what the return policy was. He assured I could return it if it was the wrong one for some silly reason. But that same manager said I was never there today and he never helped me. I was flabbergasted. I showed him my receipt online on the auto zone app and showed him the history of my personal bank account it was drawn from to prove I was there and did make the air filter purchase. He could no longer deny it. Not sure why he was adamant on denying my return, denying he helped me and denying I was in the store today. When he finally had to refund me, he showed how put out he was by rolling his eyes and the body language was expressive. He was condescending when I had a question about how the rewards points worked and asked him what did my amount get me. He said eagerly, “NOTHING!” Then when I asked if I could have the receipt emailed to me, he didn’t make eye contact and said very stern and loudly, “NOPE! ITS TOO LATE! NEXT!” I have to admit, every time I go in there, they make a mistake w the wrong part and we have to come back, this is now the 5th time in a row that has happened but they say you can return something and then try to not let you return your items. If I didn’t fight and question their “policies” I would have never got my money back today. Terrible experience once again. Poor management, lacking common customer service treatment, don’t follow through on their commitments, straight out lie to the customer and to top it off can’t even do their job correctly the first time with proper parts and what vehicle they belong to. Their computer will tell them this info. I’ll never go there again. The employees are unreal. It was like a a commercial of how to not do things in every single possible way. I don’t recommend this store. I’d do the drive to go to a different one every time. ☹️"

"Employees here are literally just bodies to fill positions and don't care what so ever about their job, or customers who come to spend money here. Walk into the store and no one is around, I saw someone doing inventory so instead of waiting minutes for someone at the register for a QUESTION. I ask the guy if they scan codes . His response? " YUPPPPP " . I asked him a total of 3 questions while being there. He seemed more annoyed at every question. Made the trip back into Vancouver to talk to my local autozone, that doesn't hate me for asking If they have parts in stock, or when they can get them to the store if they dont have them."

"Extremely Disappointed as a Commercial Customer – Twice Now!" I'm writing this review after my second frustrating experience with AutoZone. As a commercial customer, I expected a certain level of professionalism and customer service, but sadly, this was not the case. I tried to return a product, but the staff was unhelpful and dismissive. They showed no interest in resolving my issue or understanding my situation. The first time I had an issue, it was handled poorly, and I was literally kicked out of the store for no valid reason. Their behavior was not just unprofessional but also disrespectful. As a regular customer who relies on their products and services for my business, this kind of treatment is unacceptable. The lack of proper customer service and the rude attitude of the staff have made me reconsider my decision to continue doing business with AutoZone. It's disappointing to see such a reputed company fail in providing basic customer satisfaction, especially to commercial clients who are integral to their business. I hope this feedback reaches the management and they take necessary steps to improve their service. Otherwise, they are going to lose loyal customers like myself."

"Jessica!! That is one employee that knows how to use her brain! When you tell her something about a car or a boat she can find the part for you. Her public relations is outstanding! She's better than most employees that I've had to deal with in the last ten years. She deserves a freaking raise, without adding too much more on her plate. That's all I got to say, my name is Rick B."