Pizza Factory Ocean Shores

"To the management. The food is very good. But please don't allow crew members to do nothing to help the customer who walks up while the cashier is on the phone. And a 90 min delivery time is too long. Especially when it shows up over 2 hours and no discount offered. I would like to go again but it might be awhile. I have 10 years food industry experience. If a customer walks up, help them right away. Love hearing you have a salad bar! That was my 4th experience with you. 3 out of 4 with service protocol lacking. Thank you for taking this more serious so my next visit down the road won't be my last. You have great food."

"I understand costs have had to go up…that’s the way it is everywhere, but we’re paying more and getting far less. My husband and I went in for lunch and the woman waiting on us was cheerful and helpful as usual. I always order a gluten free pizza and I get the salad bar. My husband got the buffet. The salad bar was empty of several things and they never were refilled the whole time we were there. The lettuce was brown and there was food all over the counter in front of the salad bar that wasn’t cleaned up the whole time we were there although several times employees walked by from behind the counter and in front of the counter. The dressings, which we loved at first, were watered down and flavorless. When my very expensive gluten free pizza came, it was dry and overcooked…even the toppings."

"The staff was super friendly and the even had vegan cheese!! I can't tell you how hard it is to find vegan friendly options for my daughter when we go to the coast. We will definitely be eating here again! Vegan pie on the right regular pizza on the left. ❤️❤️❤️"

"Clean, modern, fast and delicious! We loved our pizza and so did my daughter (she needed Gluten Free options-they had GF and cauliflower). I tried hers and it was actually not bad. Our pizza, however was far superior. The staff was helpful, professional and kind. Will be back!"

"We had heard about this place, from coworkers. The interior was bright and clean. A tad noisy but that didn't take away from the experience. The pizza was awesome! The crust is hand tossed and the toppings are fresh. The self serve bar was great, with 9 beers, 2 wines and 1 cider. We'll definitely come again."