Costco Tire Service Center

"Went in for a tire change to winter tires. I scheduled online so they started working on my car immediately. Very quick service. High quality. Convenient while I was doing my shopping. They called me when they finished. I requested to keep my all-season tires so they washed them, wrapped them in nylon bags, and placed them in my trunk. Highly recommended!"

"Went with Costco tire due to a Michelin promotion they were having instead of discount tire, whom I have always used before. Check in was fine and I was told that they would call me when my vehicle was done. They said the estimated time would be about an hour, so I went shopping around the store and came back after about an hour and sat on the bench right by the desk. I’m literally the only person on the bench. I made several reasonable assumptions: I assumed that the employees walking by knew I was there waiting for my car. I also assumed that because the employees saw me and no one said anything, including the guy who had checked me in, that my car was still being worked on. I mean, they told me they would call me when it was done, right? I thought it was implicit that if someone is sitting there, waiting, it would occur to someone to see if my vehicle was done, without me having to ask. I assumed that because they hadn’t called me that my vehicle was still being worked on, especially since I was sitting there right in front of them. Stupid me. After about 40 minutes of just sitting there without any help, I looked in the vehicle bays and did not see my car. That’s when I wondered that it was done and they had forgotten about me, so I did what I should’ve done in the first place and went up to the desk until someone showed up. Sure enough, my vehicle was done, and if I had not said anything, who knows how much extra time I would have wasted. Im used to the process at discount tire where they let you know right away when your vehicle is done. I expected that they would actually call like they said they would. Wasting 45 minutes is not the end of the world, but I expected better service from Costco, and that’s an assumption I won’t make again."

"The staff seemed not enthusiastic or friendly, just like they are very tired of doing their daily job. They left lots of grease on the wheel afterwards. The service attitude was horrible."

"Usually, good deals (I've saved as much as 40% on identical tires). Good service. It's just a bit of a hassle being in Costco. Appointments are usually several days out. They do drop-off, but usually, only those who arrive in the first 30 min or so get in, and you have to be prepared to leave the car all day."

"Ok if you're American but you're better off buying in Canada especially if you factor in extra taxes and duty. Only thing good is nitrogen air but good luck in getting an appointment or having to come in for a flat repair. Most everyone now offers complimentary lifetime tire rotation and flat repair."