The Healthy Place

"Been going to THP for a few years now and want to commend Jordan Klaver for his knowledge of the products, his patience and especially his kindness and helpfulness! Love the benefits of the supplements I've been using, too! They're high quality and help me feel better! Thank you THP!!"

"Tbh website of this place is a joke. More than half the stuff in store you can't find on the website. No pricing at all in store either. All they do is stand around in there and never label anything. Go online and want to see if they have certain items in stock. You can't cause it's not on there. Worst inventory I ever seen in my life"

"Thanks Jordan for taking the time to help me get what I needed in the store it's a bit overwhelming with all the products you have. I was happy to hear how knowledgeable you were about the products"

"**Update - Tim, the owner, reached out to me to discuss. He was understanding and appreciative of my situation once I was able to give him more detail into what happened on this particular transaction. He genuinely cares for and about individuals in the community and their health and well-being. I will continue using the Healthy Place as a trusted resource when it comes to my own health and well-being as this was one negative experience in many years of positive interactions.** Very disappointed in *this* transaction. I have been a customer a LONG time and I have always been loyal to Tim and the "Apple Wellness" store and staff. I have purchased many items, some to try to alleviate symptoms, and I've stuck with month over month. I have set up subscriptions for monthly product delivery and often seek advice from team members - which I've always appreciated. When I tried to do a return of products I was given a major hassle (and "education") on the policy even though there were extenuating circumstances which Andrew from the Fitchburg store could have cared less about and made that clear to me. I know there needs to be policies & generally I would have no issue - in this particular case I was advised by a physician to stop taking a supplement (which I had purchased several months of in the Summer when it was on sale so it would last me through the Fall). I had just opened the last bottle when I was told to stop taking it (for now). He fought with me about the return (for credit) because it was over the 30 day time frame (even though I bought 5 months' worth to get me to this point) so the current bottle I wanted credit for was only a week old AND it was by advice of a practitioner to stop taking it. I've never researched other supplement retail stores because I've never felt the need to do so; I hate to have to start now but this encounter soured my thoughts on a lot of great transactions."

"We have ordered from and/or visited Apple Wellness several times and have always been very pleased with their customer service and their products. Yesterday I placed an online order and told them I was hoping to receive it quickly because it was for my cat who was recently diagnosed with cancer. They actually put it on their delivery truck that same day and I received it (with no shipping charges) a couple of hours after ordering! Now THAT’S some awesome customer service! I also received a call from them asking if I had any questions about the product I ordered. They are extremely helpful and friendly. I highly recommend Apple Wellness!"