New Wave Pools,

"I hired New-Wave to mitigate air in my pump and get my heater running. They said they had to remove and replace all of my plumbing in order to eliminate the bubble. They threw away all the old plumbing, and the problem was much worse after they worked on it. They tried to get me to buy a different pump from them for $750+, saying that my new existing variable speed pump was the problem (after ripping out all plumbing). They disassembled my pump and wanted to charge for that as well. They never did get my heater running. When I called with concerns that they had not completed the agreed-upon work and it was worse than they found it, they said they were not coming back to fix the issues. I explained I would not pay the balance for an incomplete job (they kept $1000 deposit). After confirming they would not finish the job, I was able to get the pump flow back to at least where it was by fixing their work myself AND got the heater running where they could not. Now they are threatening to put a lien on us for balance of invoice on their unfinished work. The pump nor plumbing were ever the issue! Extremely unimpressed and dissatisfied with New-Wave Pools."

"After having a not-so-great experience elsewhere, New Wave was super responsive & did a great job with some of the fixes we needed with our in-ground pool. Shoutout to Brad, who was super helpful and took time to explain in depth everything he did as well as answer some additional questions. Highly recommend!"

"Expensive, and no follow through. Last spring, on their advice, we changed the pump. From the beginning it seemed to us that it wasn't working right, but the tech said that it was normal. Turns out, they probably knew it wasn't right, but didn't want to be bothered, because this year, half of what the pump pulls in is air. There is no suction, which prevents us from washing the pool (and heat it - with the pool heater we also bought from them). And now because we changed companies for our opening this year (since they almost doubled their price), they won't even send to someone to look at the pump"

"I had New Wave install a new vinyl liner in my pool and it was a great experience. Raven was on it with many options to choose from and very patient with me picking one out. The gentleman that came to measure was very knowledgeable and professional and Brad and his whole crew today that performed the installation were also. I definitely would recommend their service"

"Was under contract to have them replace our vinyl liner. We have a concrete company we're also with since New Wave pools does not do concrete, but our coping has to be replaced. After taking the 100% deposit for the work out of our account, they showed up a day early to one appointment, and we weren't home. After rescheduling, they didn't show up at all, then we got an email saying they can't do the work and are refunding our deposit. Overall a nightmare working with them between scheduling, back and forth on what the can and can't do."