Zales

"This place is a joke... they sold my wife a diamond bracelet with a "lifetime" warranty. Once the bracelet broke we were told it couldn't be repaired or replaced and we would have to purchase a different piece of equal or greater value and pay the difference along with another "lifetime" warranty. We didnt want a different piece of jewelry, we wanted the piece we paid for. The store manager was extremely rude. I asked to speak with district manager and her response was "not going to happen." We were promised responses within 2 weeks for certain answers and never received any call backs. We ultimately got stuck with a piece of jewelry that my wife or I are not satisfied with. We accepted it so we could just be done with zales. They actually tried to force us to buy another protection plan on the different piece. We weren't satisfied with the first protection plan, why the hell would we purchase another? Don't do business with this place unless you don't mind being juked, played and ripped off. They don't even deserve 1 star."

"Tammy at the Bay Park Square location went above and beyond to help me with a recurrent issue involving my wedding set. She was attentive to details and the problem. She quickly found a solution & worked with the Repair team to fix my ring, that I was told was not able to be fixed just in time for us to celebrate our 35th wedding anniversary. Best gift ever from one of your top notch employees!"

"The have the best selection of ring. I bought my husband a new wedding ring because his finally wore too thin and broke losing the diamond. I found the perfect ring for him. When it came in, it looked just like the ring in the showcase, and it fit him exactly how they measured his finger. 10 stars."

"Tami from the Green Bay Zales was amazing throughout my buying experience. She patiently worked with me to try on (so many!) rings until we found the one that was just right. Due to an issue with my trade-in, she spent 2 hours on the phone with different Zales contacts on a Saturday to make the purchase happen because she didn't want me to have to go home without my new ring. I am a very happy Zales customer!"

"I have always had a positive experience here. I've been visiting off and on since 2019 for warranties, purchases etc. Today my visit was more challenging. A diamond bracelet I owned with a warranty, did not have a diamond bond number assigned to it. This caused a miscommunication between myself, the customer service/corporate phone team, and the in-store team. Thankfully Michele S. came to the rescue! The entire process took roughly an hour. She gave me consistent updates, reassured me of what was to be expected and remained patient with me as I explained my concerns. I was able to leave today with a smile on my face and now I feel I can actually wear this bracelet without any worry! Interactions like this are the reason I keep coming here, I will be a lifetime Zales customer thanks to this wonderful team."