H.J. Pertzborn Plumbing and Fire Protection Corporation.

"Grateful for HJ Pertzborn's fast service when I had a frozen pipe -- the call center was kind and got someone in to help the following morning. Further, plumbers at the home were kind, helpful, answering all questions along the way and getting the work done efficiently. Will use them for all plumbing needs/questions moving forward!"

"I had them replace my 15-year old water heater in early 2023. The new water heater with same capacity and same electrical setup runs out of hot water in about half the time. They couldn't figure out why after two return visits; ended up saying everything was working correctly, and sent me to the water heater manufacturer for further questions about why a brand new water heater was outperformed by one that was 15 years old. The manufacturer was no help and proposed doing the same tests Pertzborn already did. When I again ask them on the phone why my 15 year old water heater could fill up my tub with hot water and still provide hot water for a shower downstairs when the new one runs out of hot water halfway through filling the tub...they didn't have an answer. So basically I have a brand new $1600 water heater and can't take two showers back to back, wash clothes on hot and then take a shower, or even fill a small bath tub that's smaller than the water heater itself with hot water. I will say, however, that the guys they sent out for this job and the follow-ups were courteous, professional, and knowledgeable. Scheduling was straightforward and they showed up on time. The office staff was also helpful and willing to hear me out. Because of this I gave the water heater several months of use, hoping the issue would resolve itself. Sadly, it hasn't. My old water heater that actually still worked after 15 years was installed by WF Butler on Monroe St. Best to go with them if you need a new water heater. **It's several months later and the problem persists. I could fill my entire tub with scalding hot water with my old water heater. I just tried it with the water heater Pertzborn installed and the water ran cold halfway through filling the tub. Still no word from Pertzborn here or via call. Unhappy customer."

"We had two water heaters age out - mine and my son's. His decided to leak on Xmas. Pertzborn was prompt in helping him out even on the holiday. Advice on how to proceed with both was professional and reasonable. Senior service attendant was polite and skilled. Price tag was reasonable. We shall call them again should our plumbing or heating be "in need". No need to look further."

"Great service today from Pertzborn, in the person of Jerry. He was very timely arriving at our house and completed the work very efficiently and well. Good cleanup along the way and explanations in answer not my questions."

"The work performed was done well. It looks professional and works well. My only issue was cost. I was shocked at the material cost and upcharge on that. I was also surprised it took 3 hours to install a small stationary tub (But I wasn't there to watch what all was happening). It was over $800 (excluding the tub/faucet). The plumber also said he would secure the sink and did not. I will say that I should have gotten it quoted before I did the work. Lesson learned. But the work was done well."