H. J. Faust, Inc. Heating and Air Conditioning

"Absolutely they did a wonderful job. This is the first time we use them. The technicians name was Jeff, he came out. Did a thorough investigation and resolved the issue was patient. I will definitely use them from this point forward."

"On one of the coldest days in the coldest weather in years our furnace failed. Called Faust and left message that we needed service We were not familiar with the company but wanted someone local if possible. Previous companies used had all moved to Milwaukee. Within half an hour we had a response and Nick Grab, service tech was on site. He soon determined the 25 Y. O. Furnace needed a replacement board and possibly additional parts. Parts availability and cost plus labor on an old furnace made our decision to replace it easy. Nick contacted Lori Koch to get sizing ,pricing and availability for us. She arrived quickly and determined our needs and cost. She was very understanding of our needs and was able to schedule installation for the next morning. Couldn't believe our good luck. She also got us great financing as we hadn't planned for this cost. Bright and early the next morning. Chris Pontel. Installer, arrived with new furnace. He and his assistant quickly removed the old furnace and installed the new one. We had heat in 4 hours!. He also corrected some code issues from the previous furnace installation. He discussed the furnace features and operation and answered all our questions. They cleaned up the work area and removed all the trash. It was a great team effort and couldn't be happier with the outcome. So glad we called Faust. Would definitely recommend them to anyone needing service or a new furnace."

"Chris and his apprentices were extremely cordial, skilled, professional and personable. Eric was there to answer all my questions from the first call. After having a horrible experience with another contractor I had reservations. Faust exceeded all my expectations and would highly recommend them for all your HVAC needs. Faust lived up to its well respected name and the integrity they earned. A special high five goes out to Chris! Thank you All Today Jake came out to address a little vibration which he immediately knew what it was and fixed in a matter of minutes! His knowledge of our system is superior. Faust employees are able to explain the products they sell and service in a manor their customers understand. It's nice to hear everyone that I've dealt with has been employed with Faust for 10, 20 and more years. That truly says something about Faust and dedication. The experience has been absolutely wonderful! Jake thank you, Chris and his apprentices thank you too. Jake returned today due to a furnace issue. Between the both of us we figured out the cartridge for neutralize was the issue. His temporary fix is much appreciated and look forward to his return for a permanent fix."

"Ty Faust came to quote me on the installation of a Radon Mitigation System for my home/ basement due to the high readings from a home test kit. He was very professional and pleasant upon arrival at my home, reviewed the situation and determined how best to proceed with this installation. It took maybe a half hour and he left with what he needed to give me a firm quote for this project. He followed up within a day with a quote and we had this scheduled for the following week. He explained the process as did his installer, Riley, and everything went smoothly. I find H J Faust to be a good company to work with and their prices are reasonable. I do recommend them for this kind of work. Very pleasant and professional! Riley was my installer for the Radon Mitigation System. He and his associate did a very professional job, arrived on time and finished up as expected based upon the information provided by Ty Faust at his visit to quote this project. They cleaned up well and solved my high radon levels in the basement. I would recommend this company for this service. Great job!"

"After reviewing 5 different quotes (3 from Lennox vendors), I ended up installing a Lennox EL96/EL17CX1 system from HJ Faust. Eric was very professional in assessing requirements, explaining and answering my numerous questions about AFUE/SEER ratings /Federal Tax credits etc. I was surprised to see this Local contractor from Burlington was cheaper than the Home Depot & Costco referred big vendors. I was also impressed by the 550+ five star google reviews. Installation went very smoothly. On the day of the installation I received a call from Eric telling me that I am receiving an upgraded system(ML17CX1 to EL17CX1) because the original order Lennox shipped got damaged in transportation. It was a pleasant surprise. Jarred and Reilly did an excellent job removing the old system and putting in the new one. Each time they entered the house they put in plastic shoe covers even after I told them it is OK. The communication was also excellent. Before arriving they would send out a text with estimated time of arrival and the picture of the person coming to the house. BTW Eric need to update his picture in the system :)"