Adams Plumbing (formerly J. C. Plumbing & Heating) 801 North Wisconsin Street, Elkhorn, WI 53121

"Had Adams perform the rough plumbing and HVAC on a new basement bathroom install. I had PTSD from prior home improvement projects using other contractors, so I had pushed this project off for years. I have never, in all my life, experienced better customer service than I received by Dale and Brian. That is across all industries in which I interact, including hospitality. Adams showed up on time. At the start of the work, they asked me several questions including what I wanted/needed done, how the room was going to look, where pipes needed to be run, approval to do X or Y instead of just doing it, etc. They made me feel like I was in control of the project, and they were going to do it how I wanted, not what was easiest, cheapest, or the shortest amount of time for them. I wasn't just a number or an item on the checklist. They wanted to do the job to my satisfaction. When the project was done, they asked me if they met my expectations. No, you exceeded them. 100 percent. Disappointment comes from expectations not met. Expectations are not met because both parties either don't talk or understand each other. Adams understands communication is essential and seeked to understand my expectations. Thank you Adams for nailing this project and exceeding my expectations in customer service!"

"From the office staff to the technicians awesome customer service, extremely nice, knowledgeable, outgoing and was able to teach us more about our split A/C unit! Definitely recommend!!! They also wanted to get us in before after hours so we didn't have to pay the fee for emergency hours."

"We had a new furnace installed under 1 year ago and have nothing but problems. 2 weeks ago the furnace stopped working. It wasn’t igniting. Came out and of course it fires up. They made some adjustments (added A drain pipe)and said…. Well it’s working…. It’s been 3 days now and it will not fire. Not only that they charged me for the visit on a furnace THEY installed under 1 year ago. Completely unsatisfied with this large company. Ugh."

"Adams Plumbing (aka Adams Power) did an excellent job for us on short notice. W had a major leak which could have done a lot of damage. Service came same day, fixed leak and replaced a garbage disposal. Invoice was reasonable. We really appreciated the service and prompt assistance."

"Kevin came and replaced my water heater in my apartment at the drop of a hat. He was friendly and was kind to my 2 year old who wanted to watch and be involved in everything. He got the job done quickly and efficiently. I definitely recommend. Edit to add: when the new water heater started acting up, Kevin came back multiple times to work on it, and ordered us a new one. He really went above and beyond to help us. Great customer service and hes such a friendly guy. Still fully reccomend!!"