WVRC - Grafton 1381 Port Washington Road, Grafton, WI 53024

"Dear Dr. Lewis and WVRC-Grafton staff, I hope this message finds you well. My family and I are writing to express our deepest appreciation for the compassion and professionalism you displayed during the most challenging moment we've had to face as pet owners. Our beloved dog, Major, was not just a pet, but a cherished member of our family. The decision to say goodbye to him was difficult and heartbreaking. Yet, your kind words, understanding, and empathy made this painful process just a little more bearable. During Major’s final moments, you not only displayed exceptional veterinary skills, but also a level of kindness and patience that truly touched our hearts. Your ability to explain the process, answer our questions, and offer comfort was beyond what we ever expected. Despite our sorrow, we are comforted by the fact that Major's final moments were peaceful and free of any pain, thanks to your care and expertise. You’re understanding and sensitivity during this difficult time will forever be etched in our hearts. Dr. Lewis, we understand that your job can be incredibly challenging, having to juggle both the medical needs of pets and the emotional turmoil of the owners. We want you to know that your work is truly appreciated, and we are beyond grateful for the difference you made in Major’s life, as well as ours. Thank you once again for your dedication, compassion, and for taking such good care of Major. We honestly couldn't have asked for a better vet to guide us through this tough time. With heartfelt thanks, Zachary D. and Family"

"I don’t even think I can come up with the right words to describe how I feel about WVRC Grafton. They are, hands-down, the best of the best! They took such great care of my dog Bosco when he broke his leg last year. He is not always the easiest to work with, and they handled him so well. You could tell they truly cared about him. Sadly, we had to make the difficult decision to put him down a few weeks ago for health reasons. The support, kindness, and love we received from everyone there meant so much to us. When I went to pick up his ashes I was still in a rough place emotionally. The lady who handed my baby back to me came around the counter, gave me the biggest hug and made sure I was okay to drive home. I also received a hand written sympathy card in the mail with a special packet of seeds in the shape of a paw print and a rainbow bridge poem. Kindness, empathy, and love go a long way. These kind gestures are very appreciated and will hold a special place in my heart for as long as I live. I will forever trust WVRC with my precious pets. Thank you from the bottom of my heart for being there for us when we needed you most."

"While no one wants to have to use an emergency vet, if I ever were in need again I’d come to WVRC. 2 years ago they were the only place opened on a holiday when my young shepherd broke her leg (jumping for a tennis ball and landing wrong). Recently, when my pittie became very lethargic I knew exactly where to go. All of the staff were very warm and welcoming. After the appointment they told me my girl needed an emergency spay. They gave me options to find another place to lower the cost of the spay which was amazing of them to do. Over the next couple days when I had my sick girl home, I called a couple times with questions. Every time I called, the employee of the other side was super nice and reassuring. Never did they make me feel like my questions were stupid and made sure I always felt comfortable. Thank you WVRC for everything you’ve done for my dogs."

"This place and their staff have been nothing short of amazing! But before I talk about why they are amazing and why I couldn’t recommend them more I do have one thing I think does need changing That one thing is the whole shift change problem. I saw it in other reviews and experienced it myself. There should be in NO way a wait due to shift change. All over inside this facility there are posters and whatnot comparing the animal ER TO the HUMAN counterpart however you would never not get help at the human ER due to shift change. They schedule overlaps so that it doesn’t happen. So my only true complaint is that they need to figure this out. I showed up at 7:30 and didn’t get help from the doc till 8:30. That’s my only complaint. Outside of that that. They never once made me feel like my concerns were stupid or anything. They were compassionate, and loving to our dog through this whole situation. They explained everything and made it so easy to work with and talk with the doc about everything. From the receptionist’s to the techs to the doctors themselves. They made me and Bentley feel like no matter what everything was going to work out and guess what. It did! So thank you to them. I couldn’t recommend them more. Without them we don’t know what would have happened but I am so thankful for them! Thank you WVRC grafton team! You all deserve the world! Thanks Troy, Angela and of course Bentley!"