Chase Bank

"No lights on in drive thru lanes when it's pitch black outside. Would be nice to see what your doing at the ATM while it's not accepting bills."

"Crystal Joski was extremely helpful ! I walked in the bank and spoke to a man in the front told him a little bit about the problem im having with a claim i filed and he immediately told me that their banker's probably would not be able to help me. I requested to speak with a banker still and was directed to Crystal. It was close to the bank closing, and she still went out her way to help me with my claim. I told her my problem and showed her my emails, my receipts etc. She called the claims department and advocated for me while speaking on the phone with them. She wrote down each transaction on paper and had the receipts to back it up and was able to explain to the claims rep where chase error was. The claims rep was giving Crystal and I a hard time initially, but he finally came around after Crystal broke things down for him serval times. She's got way more patience than me because I was so upset and ready to end my relationship with Chase if it wasn't for Crystal I probably would have. In the end of the convo, I received a temporary credit and left home so appreciative of Crystals help. Ive never seen anyone advocate and work so hard for a customer ever ! Unfortunately, weeks later chase messaged me on the app and removed my credit they clearly still had miscommunication because I had all the proof. I got tired of fighting with them because it seemed they only picked up or listened to half the problem. Im disappointed in Chase but Crystal's customer service will forever have an impact on me because she showed true, quality, good customer service. ! So MAJOR shout out to Crystal !"

"I would say that the CHASE bank is a “SCAM” bank. On September 22th, I deposited money in the ATM here and on October 11th I received a letter that they closed my account (I don't know why they closed it), I called and asked them my money in bank account , they say gave it back to me , i waited 1 month i kept calling and they said there was no money in my account so they couldn't return it back , i deposited my money in the ATM , why did they say that and they didn't give me an answer, they didn't return my money back either. SCAM ."

"If I could give less stars I definitely would. I have been banking here for 15 years and used to love them. I understand the idea of fees and why they are necessary. But I haven't had a problem with being charged fees for NSF if the account was overdrawn less than $5 before. I get that I made a math error by $2.13. So now they couldn't charge an overdraft fee so they returned a payment for NSF of $2.13 so they could charge a $34 NSF fee. They apologized and refunded the fee but not before the other company charge me another $35 returned item fee. All this frustration for a math error of $2.13. So disappointing."

"My husband and I needed to change some things with an account. We called this location 4 times. No one answered. We called another location and asked some questions and they had said we could just go into the Bank and take care of it. The other location did say “Yes, the Packerland branch tends to have a lot of trouble answering their phones....” We arrived, met with a female banker. She was very rude and we felt very uncomfortable. She was not personable or friendly. Seemed to be having a bad day. We worked with Brian before and really liked him a lot! I was very upset about our experience at this location...then read the reviews and realized maybe we should have gone to another location!"