Fox Communities Credit Union

"As a long time member with great credit, with assets to support the request, I did get the financial support I asked for as the CU continued to ask for unnecessary paperwork. The CU also asked for unnecessary additional paperwork that cost me atty fees when my spouse died. I question my portion of "member owned""

"Lot of negative comments here, but I have had zero issues with this credit union. Keep up the great work. Been with FCCU for over 20 years. The upgraded system works just fine."

"Over 20 years as a customer - things were good until the "digital banking" technology upgrade. Now my account is tangled up with my childrens' accounts. When I deposit a check made out to me, endorsed by me and with my account number clearly notated, the rep still doesn't know who's account to deposit it into. We have this same frustrating conversation every time. My checks have been inadvertently deposited into the wrong account. I was told that ever since the technology upgrade, information that reps see on system screens is confusing. How can people bank with an institution that cannot accurately deposit our checks?"

"Fox Communities Credit Union has gone very down hill with their system "upgrade" that occurred in November of 2020 or 2019. They continue to spiral downward. AVOID this banking institution. I was at a location asking to close a sub account and was told " We are to short staffed to help you with this at the drive through, Please come inside for assistance." this was during the biggest surge of Covid in Appleton! The online portion of their systems is completely separate from the system they use in the office which means the names you have for your accounts does not transfer so you must use the entire account number for every transaction. The online bill pay is not user friendly. I was locked out of my account because FOXCU didn't update my bill pay when i closed an account."

"The mortgage process at this bank had been terrible over the last 3 years. They have changed their online banking system multiple times making it hard to process payments. They have also accidentally erased a payment and reissued and sent me a letter saying i missed my payment. Then a couple months later made my payment 2 weeks early and they sent me another letter saying i was late on a payment. Every time you call there customer service they act like it is something you did wrong and it inst a problem on their end even though they are aware with the many glitches they have with their online system. I had a mortgage a through Bank of America before and I never had problems. Fox Communities cant even provide you with an Amortization schedule online or even break down the payment to show you what is principal and what is interest. Most banks will even show you how many years you can take off if you make certain extra payments not this one. For all the changes they have done and all the passwords i have changed you would think that they would have a solid updated system. I have come to the realization that even though I would like to support the local economy sometimes you just have to go with the bigger bank that that has the proper infrastructure and knows what they are doing."