Red Dot Storage

"It was super simple to reserve a unit through their website."

"Had two rental units and things were great with the previous owner. Since he sold the place and retired, it has gone downhill fast. Moved out of both units, yet I'm still being charged for one of them and they threatened legal action even tho I had already moved out months ago. This is ridiculous. Even tried resolving the issue with Red Dot as well as my bank and they still try to charge me after acknowledging that I had moved out a long time ago and that the charge was in error. Save yourself the headache and AVOID AT ALL COSTS"

"Originally posted 2021. I periodically add updates and photos to the original review. Waukesha, WI שלומ, I rented a climate controlled unit. The actual floor dimensions may be a few inches smaller. “The sizes are estimated.” I later realized the overhead/loft storage areas count as floor space. Climate controlled temperatures: summer: Indoor avg. 78F; 90’s outside. Winter: Indoor temperature was about 50F until they turned the heater/s down. Temps remained at 38-40F, but not freezing in my unit. UHaul indoor temp in the summer was 85F. I had a unit three weeks, moved out, and was not charged for the first month! Zero hassles, by the way. I moved out before winter, so I don’t know what the low temperature was. Some units have steel roll up doors and some units have plywood doors; external hinges and screws; doors open outward. You can see past the doors to what’s inside. There are cameras inside and out, but that’ll only keep the honest people honest. Winter 2022: A water pipe burst in the front building (I do not know if there was water damage to renters property) and was immediately Not fixed. With the water off, the toilet continued to be used until brimming with feces—the stench pervading those units. I called that in, but the associate I spoke with said there were no restrooms at the facility—and that was the end of the matter. The mess was cleaned up; the restroom sign removed; a hasp and heavy round lock installed on the door. No more restroom problems. June 2022–Right after I arrived someone smashed in my windshield while i was INSIDE the gated facility—cost me $310. Two video cameras were on my car when it happened. The manager is 1-1/2 hours away. I called the police to file a report. Upon arrival we heard wailing coming from inside a unit. Backup was called. A team and K9 extracted two men from two different units. Both were released and evicted from reddot. See photos. There was no response from Reddot until two weeks later, informing me that they raised my rent. 2022: Rent went up to match competitor (U-Haul) prices/sq. ft., but without the heat, clean restrooms, or the security offered by the competition. I’m staying, for now, because i don’t have a desire to move again, and I’m not storing anything of great value at this location. 2022: dead exit keypad; we were locked inside the facility. That took more than three months to fix. 2023: Driving past, I saw gate wide open. After two weeks I called in to ask about the malfunctioning gate. That took three weeks to fix. 2023: Entrance keypad malfunctioned. Called the center; no codes worked. Once opened, Management left the gate open for two weeks until fixed. Spring 2023: the heater is working normally again. It’s a constant 50-54F. I have not heard of any break-ins at the Waukesha, WI location. I will continue to rent at this facility because it is a convenient location for me. Respectfully submitted by Mr. K."

"I noticed once I got into my unit that my lights were burnt out, and I was able to call and get the information I needed to talk to the property manager. When I came to meet up with him (mind you, I didn’t make an appointment), Caesar was super helpful, he went and found new bulbs and changed them for me while I was there that moment so didn’t have to come back at a later time. Very glad for the speedy and pleasant response to my little problem!"

"The company network was not working most of the day on the appointment date and time. Thus, I could not move in on the scheduled date and time of appointment. The location is not staffed with a physical human being for assistance. The location does not lists gate access hours. The facility is dirty and hasn't been cleaned or serviced in months. The trash can is overfilled. The restroom smells awful and is very disgusting. It also contains no lighting. The facility is accessible to homeless individuals and vandals to enter and use or destroy property. The rental costs are cheaper than most other rental locations. However, the cheapest is not usually the best. This particular location is not the best location for long-term storage needs."