DHL Express ServicePoint

"Andrew went above and beyond for making an international shipment easy. He explained everything and provided clear, concise directions. Extremely professional and kind to us, and everyone who came in the door. Overall made our shipping process seamless, quick and easy. First time customers, drove over an hour and was worth the trip. 5-star for your fantastic customer service and support- thank you, Andrew!"

"Horrible Delivery Service! I will never order anything from a company that uses this company as a delivery service. Incompetent staff from the drivers to the customer service staff. No managers on duty to deal with the incompetent staff, drivers. -10"

"Since the DHL drivers originate from Oak Creek, I will post this here. What an awful company. I am having major issues with a driver who is supposed to pick up a DHL package for return. The package was scheduled to be picked up on Tuesday Jan 16th 2024 between 4:15 and 6:15pm CST. The driver showed up at 2:47pm, almost an hour and a half earlier than the scheduled time frame! No one was home at that point in time. I called DHL to inform them of the situation and the customer service agent I spoke to put in a request for the driver to come back before 5pm. The driver never showed. So I rescheduled the pick up for Thursday 1/18/2024 between 4pm and 6pm. Well, the driver shows up TODAY Wednesday 1/17/24 at 3:02pm. My husband, who was not home, spoke to the DHL driver via our Ring doorbell. The driver says he comes when he is in the area, and that he basically refuses to come during the scheduled time because they are "understaffed". (What does that have to do with honoring a timeframe??) He also said we should leave the package outside on the door step. This is an expensive package, I am not just going to leave it on my doorstep. My husband asked the driver if he could come back at the scheduled time of 4pm on Thursday, and he flat out said he won't and said we will have to take it to Oak Creek to drop it off!!! That is 40 minutes from our house!!! SO WHAT GOOD IS SCHEDULING A PICK UP WINDOW IF THE DRIVER REFUSES TO COME DURING THE SCHEDULED TIMEFRAME???? This driver should lose his job. I have filed a complaint against the driver, I have everything he said on Ring video and have sent the video to DHL so they can see what an insubordinate employee they have. I will never use this company again and will not order from any merchants who use DHL to ship."

"I am so upset. Their tracking stated a delivery attempt was made but no one was home! The delivery address was the UPS store and the attempted delivery time was during business hours. I updated delivery to one of their HUBS that was scheduled for November 8th as of today November 16 no delivery tracking and I am now being told the delivery is on HOLD! When can I expect my package? It’s simple."

"Andrew at the Oak Creek Location went above and beyond for me. He called me back when I was having an issue sending my package out of the country. He answered all my questions appropriately. He deserves a raise!!!! We need more people like Andrew working here!!! His way of delivering excellent customer service is the way every business should run. This is why DHL is my number one choice to ship anywhere around the world!"