U-Haul Moving & Storage of Waukesha

"Great place to put your storage. People are really friendly and helpful."

"Upon arrival, the manager as the only one working, was helping two other customers. Her attitude towards them was less than cheerful and somewhat rude. We waited to be helped and then got everything situated and paid for. She kept pushing storage and how lonely she is there. She handed our paperwork and told us which truck was ours and that was it. My dad and I did a walk around noting all the spots with an X. That meant previous damage. We were not walked out or around with, nor was it explained that we had to use a text link to walk around the truck to mark damage. Upon return, everything was good according to them and they closed it out and processed my total. Then almost an hour later, they opened it back up and added damage charges to my contract. No pictures, just added the damage and charged me for almost $300 worth. I called as soon as I was aware angry because there was no damage. They claimed we hit an overhang when the drive is a straight shot in the clearing and you do not go under anything at all, not even to load/unload. The manager I spoke with, Michelle, was very rude and yelled at me over the phone making it clear she believed I was at fault and the Damage Waiver I purchased wasn't even considered because she called it "negligence" so it will not cover what she deems damage from us. We didn't damage the vehicle, and yet even with their purchased protections, she is still going to stick you with the bill for ANY damage she can find on the vehicle. She will find a way to make sure you aren't "protected" via her say of what happened. We spoke with someone else through U-Haul who was able to support us and ensure the claim was contested and apologized repeatedly for how unprofessional and rude the manager treated us. The charges were shown to be reversed for the damage AND the additional charge that occurred from them closing the contract a second time therefore a second rental payment. Everything with this experience was poor and frustrating. The manager lacks customer service skills and is challenging even after I was helped through U-Haul. She emailed even after it was contested to ensure me she was going to charge me and her evaluation of the damages stands. Given what another customer reviewed with their experience, she's fraudulently seeking to charge her customers. Maybe she's so lonely as she stated and unhappy that this is what she feeds off of. Highly inappropriate in management to behave in such a manner. We will never be renting through U-Haul again. Rent through Enterprise. They care about their customers."

"The staff is amazing. The mng is very helpful. Very clean. Safe and secure."

"Got boxes... good handles on their small boxes. Better handles than two men and a truck boxes but cardboard is not as strong. Cheaper though."

"Nice staff and very clean. The prices are very reasonable for storage here and it's a good location with lots of security:]"