Synergy Cooperative Almena Office

"Synergy came other day for routine LP full, we're on prepay plan. Driver said we had a leak in tank and already reported it. Repair gentleman showed up within 2 hours! Fixed it and another issue. Nice job and thank you to driver for noticing and repairing!"

"Always pleasant to deal with. They always are delivering the gas within a week. No problems with them at all!"

"I would give them zero stars if I could. I called a week and a half ago for propane delivery, I left a message on their voicemail specifically stating how much we had left and told them I’d leave a check for them, and needed as soon as they were in the area. They tried to call me back but I was busy at work and couldn’t answer. They left no message. We are now out of propane and I’m being told they never had an order from me and they will charge $150 delivery fee plus other emergency fees. This Co-op is crooked. I loved working with Country Comfort. I own my tank and will no longer go through Synergy and will warn others against them as well."

"Ok , I am retracting my previous review now that Synergy contacted me and we were able to go through and resolve this issue on a couple of things from this new owner as well as what happened when it was United AG before and they completely took it upon them selves to go through and work with me on these issues and fix these problems so I am a much satisfied customer again ! Thanks guys appreciate it for sure you guys are awesome you now have a customer again !"

"Contacted Synergy to set-up an account with our newly purchased cabin. We were running low on propane and would be needing a fill soon. Filled out all the required paperwork as required, set-up an appointment to have our tank filled the following Tuesday (they told us this is when they service Siren,WI). We were told that we did not have to be there for the fill, that they would send us the bill. After a week and a half, we called them to ask what we owed since we hadn’t received a bill yet, they said we didn’t owe anything because they never filled our tank. At this point we are panicked knowing it’s likely out of propane and everything may be frozen. They offered to send a truck out right away-which meant we had to race to the cabin to get it snow plowed out. Great that they sent a truck and all at this point, but basically she forgot to schedule it. And when confronted she basically laughed at us saying she had nothing on the calendar. Why would we set up service for nothing and know that they come on Tuesdays-this was the day she said they’d be there. As you might expect, everything froze leaving a terrible mess-frozen pipes, sacked out seals, blown pop, you name it. And she won’t even take responsibility for it. What a shame. Not recommended. She literally denied the conversation and laughed at us stating it isn’t her problem. The driver was great and willing to help-which was great-but the damage was already done."