The UPS Store

"Kara helped me yesterday, and she was wonderful! She went above and beyond to get my restless toddler involved with ringing me up and even gave us candy (and gave me some mom-to-mom encouragement). Brightened our day!"

"I do a little bit of business here but mostly Amazon returns. I didn't know they recently got an automated Amazon return kiosk next to the door. I was always waiting in line lol. kind of hard to see there's so much stuff everywhere. never a wait for anything, everybody's very fast. point of sale terminals are always connected so you're not waiting for anything."

"Yes, I do actually enjoy going to my UPS store in Oconomowoc! The staff is personable, efficient, knowledgeable, and actually fun! Although their jobs must be stressful, exasperating, and exhausting, especially at this holiday, season time of long lines and short tempers, they deal with every customer with kindness and patience above and beyond the call of duty. I watched last week as Ush, a manager, explained several times to a very angry woman that her return slip indicated she needed USPS—the post office—not UPS. The exchange went on for over four minutes and the line was long, but we were all fascinated by his perseverance. Despite the fact that she would not stop interrupting him, and her voice got increasingly louder and more shrill, Ush kept smiling and kept at it until she finally understood what he was saying and stomped out the door. “Next?” He called cheerfully. I felt like applauding. Kailie is soft spoken and quickly handles complicated shipping options, offers re-packing suggestions, and processes stacks and stacks of Amazon returns, never, flustered, always smiling. Jack makes a technologically challenged person like myself grateful that he is in place at UPS. When I am not sure how to access return codes, sometimes trying to print them unsuccessfully before I try to return purchases to Amazon, I know that now I can merely find my Amazon account on my phone, hand my phone to Jack, and he zips through 15 returns in under a minute, cracking jokes all the time so I don’t feel stupid about not knowing how to do this myself and grateful I’m not holding up a dozen people behind me. Thank you, Oconomowoc UPS store for your consistent efficiency And customer Service— And for staffing your site with wonderful workers like Ush, Kailie, and Jack. I think these three staff members in particular should be cloned, or at least given big raises. I am guessing they are not paid extra for going that extra mile. I need to go to my UPS store several times a month, and it never fails: Whenever I leave, and they’re saying, thank you, I’m saying thank you right back!"

"Ush was my literal HERO in getting my 2-sided printing project accomplished! Black Friday, all the other printing places were closed, and this was my last resort - it won't be next time!! He was able to find envelopes for me as well, so it saves me chasing those down!! Thank you Ush for all your help and everything you do!!!"

"I've used this location to ship a few packages but primarily for my Amazon returns. Almost every time I go, they're pretty busy and have a line. But that's definitely not a negative, because the line always moves very quickly. For how busy this location appears to be, I'm surprised at how AWESOME their customer service has always been. So major kudos to the staff that works here! Keep up the great work!"