Management Solutions

"This review is more of a warning for possible future military members looking to rent through Management Solutions. I applied for a unit on Iowa St while I was still on deployment (August 2016) and they were really helpful in getting me set up. They started off with a great impression, the on-site maintenance (Jeff) is the sweetest guy ever, the front desk receptionist was always polite and overall, I really liked the management staff. Until it came time for me to move. That's when I met Robin Gunning. I came in during the month of April of 2017 to end my lease with Iowa apts. I had received orders to separate from the military and with my official Separation Orders in hand, I went in to let them know that I would be moving out at the end of the month and needed to break my lease. Robin Gunning stepped in and informed me that my orders "do not count" because they're "Separation Orders" not a "Change of Duty Station Orders" so if I wanted to break the lease, I would have to pay the fee for it (about 1k, if I remember correctly). I pointed out that on my copy of the orders, it clearly states that the military is sending me back to my home of record and Separation Orders are the same as Change of Duty Station Orders. She gave me some long spiel on how they don't count because I can choose to stay in San Diego and it's my choice to move and went on about some "what if" scenarios. When do "what if" scenarios really apply to current situations at hand? They certainly didn't apply to me than. I let her know that it wasn't my choice to come to San Diego to begin with. She told me that wasn't any of her business and didn't apply to the situation at hand. I can't recall what she said word-for-word but the message was clear. I informed her that I would speak with the Legal Offices but she didn't seem to think that I was serious. Afterwards, I sent in an email with my official 30 day notice to vacate and Robin Gunning, once again, chimed in. She was now informing me that not only was I still responsible for the fee to break the lease, I was also still responsible for the rent (even after I broke the lease) until they found a new tenant (But not to worry! They usually always find someone fairly quickly!). This part was in the lease but from my limited understanding, only pertains to people who completely abandoned the property and had nothing to do with me whatsoever. When I informed legal what she was telling me, her telling me this is (apparently) illegal and could have gotten her into a lot of trouble. I was able to get a letter from legal that (essentially) told her to back off. Which she did (surprise, surprise). And I even got most of my security deposit returned to me! So no hard feelings. Unfortunately, situations like this happen often to military in regards to apartment management offices. It's hard to believe this was some simple misunderstanding and I find it hard to believe that someone with years of experience in apartment management in a military city as huge as San Diego was unaware that what she was doing was illegal. And I never did get an assigned parking spot :/"

"Staff has been friendly and issues resolved when needed. However, they have contacted me 4 times over 13 months to pay bills that I was not contractually or even morally obligated to pay. Each time in discusion with the employee they realized they were in error, and apologized. I would hope that a professional company would be able to read contracts or previous correspondence prior to accusing tenants of failure to pay. I understand that giving three stars will actually raise their rating, but they don't deserve below that."

"I have lived here for 2 years and not one time have I ever felt so uncomfortable and discriminated towards. The management is horrible here.I have been needing a new refrigerator since Oct of last year. I was told that they would contact me and not once has anyone shown any concerns until now I have place my move out date and now I a text about a new refrigerator being delivered March 25th...Wow...just wow..No one felt the need to explained themselves nor did they show any concerns..very sad they are all rude in that office..just rude..I am so glad that I am leaving.. we moved her the rent was $1450.00 now that we are leaving the rent was listed at $1750.00 for what I do not know.. this place is 740 sq ft.. we moved here there were roaches and a 1yr later the refrigerator motor went plus the handle fell off and I was blamed and instead of fixing it 5 Mos. Later we still have the same exact refrigerator. Not once has management reached out. But they seem to have their nose in every tenants business. Instead of pleasing the one tenants that are hard working and never complain unless neccessary they cater to one's that are always complaining. We are the only Black family in this complex and we feel like we have to walk on egg shells daily. We finally put in our 30 day notice b4 our 2yr were even up. If u plan to move here please think about it first. These complex are not worthe a $1. I just got approved for an amazing Complex and I will never look back. EVER."

"I'm a tenant who has lived with Management Solutions for 2 years, and they have been amazing. Quick to respond to any maintenance requests or questions and have kept the house updated as we live in it (changing the water filters and updating the bathrooms when there's a leak). Great company and fantastic people working here. Amy, Emily, Alyssa, Blair, Nichol and, Anissa are all fantastic people working there!"

"They worked with me from the begining of my lease extremely honest and fair. They always offered maintainence on my apartment but nothing was ever wrong. Also had a bi weekly cleaning service that was apart of my rent! The guy that did the cleaning was VERY honest and I never had a problem with anything missing. They are straight forward and great with getting right back with you about problems issues and maintainence. Spent a year at the property and no regrets!"