California Poolmen Inc. 921 North Harbor Boulevard, La Habra, CA 90631

"Just bought a house in Orange and currently live out of town. We drive down on the weekends to fix things up before we move in. We called Rob at California Poolmen to look into a pool remodel. He no-showed to our appointment. Did not respond to calls or texts (he claimed he wasn't receiving them and sent me a screenshot which, I mean, you could easily delete my messages and screenshot to make it look that way) but we gave him the benefit of the doubt and rescheduled for Sunday before we have to drive back. He again didn't show up. I texted him and called. No answer. 2 hours after our scheduled appointment time I receive a call from him saying he missed his alarm... and they call themselves professionals? I'll take my money elsewhere."

"We did a complete pool remodel and decking last year, this was a long awaited Dream of ours which came to fruition commencing January of 2022. We thought we Were going with an outstanding pool remodel company, but our dream turned into a nightmare which is still going on in 2023. I read another review on Yelp, which is very similar to what we are experiencing, so I am compelled to write my own to warn other prospective clients of a very disturbing pattern. First of all I will say that the craftsmanship on our pool design is beyond what we hoped this is all because of the outstanding craftsmanship of Maestro and his son who did all the tile work and the flagstone coping and stair work. Where our issues lie, the jacuzzi which was added to our pool has two water descents, which one of them is almost non existent just a small trickle of water, tried over and over again with Tony our project manager and owner of company have been sending texts since Last November which none have been answered. The other owner Andrew also knows of this issue he was at our home toward the end of our year long remodel, he pointed it out himself so he is aware but nothing has been done, we have also talked And texted with Rob who keeps saying it will be addressed, Andrew said ASAP but weeks later nothing. We had spent over 100k dollars on this pool remodel, it seems once they are done they don’t care anymore. They have their money and they don’t care about their customer satisfaction We wish we had never gone with them. Now we have to pay MORE money to have the jacuzzi water descent fixed by another company. We will also be addtessing this with the Better Business Bureau"

"This company is a rip off. We hired them for a very small job they charged us three times more than other companies would have charged. Do not hire them."

"1. Our pool still has streaks, swirls, and splotchiness in the plaster. 2. They designed the jets where the leaves on top stay around our stairs instead of making their way to the skimmer. 3. They didn't offer me a bottom drain which would help in the cleanliness of the bottom of our pool. We have a pool cleaning service once per week, and it's filthy the next day even tho we don't have any trees immediately around us. So now we have to get an automatic vacuum that will have to run a couples times per day. 4. The multi-colored light they installed was $3100 to make it to code and is very hit or miss. The electrical wiring was messed up on the circuit breaker at first. It still doesn't come on all the time. 5. They left a bunch of debris after they asked for the final payment, and I don't think they would've come if I hadn't called a few times after they kept missing the day they said they would come clean up. 6. I was told I would get a brand new state-of-the-art pump. He'll point to the whole system and really sell it. But they don't replace the filter housing (the big brown container in the picture. It was old and ugly, and I thought that would be a part of the pump that would be replaced. No, that's more money. I didn't know until they were done.) 7. I asked for options on concealing the pump. They said it would come with a cover. Great! No it doesn't. I forget what excuse they gave. 8. This smaller pool remodel was $20k. Replaster, new lines and skimmer, salt water, new pump, light. NO COPING which is the rim of the pool. That was like another $4k or something. So the concrete they use on the outside of the coping doesn't match and it all just looks terrible. See picture. 9. There are white stains all over the coping. Sloppy job. A man named John comes out and writes up the contract, and then you won't see him again. He'll make it seem inconvenient if you call him for concerns. Tony is nice, and he'll lead the actual project. The picture is after running the pump for an hour on a higher speed and after I brushed the bottom of pool hoping to kick up the dirt to go into the skimmer. Very disappointed after an expensive purchase."

"Super professional and always willing to go the extra mile. The guys worked super hard and did a great job. I love the work they did and would recommend them highly."