Leslie's

"Good to have a place to get help for your pool"

"I had a terrible experience at Leslie’s on Euclid, so I tried the Harbor store. Christi was so awesome, knowledgeable and accommodating. She didn’t try to sell me stuff I didn’t need like the Euclid store. Thank you Christi for being awesome and honest."

"The worst customer experience. Employees are very nice and apologetic, but it took me two months to get a heater ordered. I had to call their customer service number at least 4 times before I was even able to get into my commercial account to place the order. Then when I did order it, the transaction did not go through but I had a $2100 charge on my account for a week. Once I was refunded and placed the order again, there were no instructions for the delivery other than 7-9 days. Do they call before it’s heading over? Maybe I’m working that day. Maybe I’m not gonna be home at that hour. I do not appreciate that you might leave a $2000 heater on my doorstep. Their website and customer service lines always have problems. I will never place an order here again!"

"They go to great "lengths" to help (if you find the right manager). One time they sold me 220 Volt pump and I have 110 Volt but they took the pump back and got me the right one in 24 hours for less money."

"Came in to do a water test as instructed by the Leslie staff. I showed up 15 minutes before they close and the guy behind the counter said he wouldn't do the test because it would take him 20 minutes. The previous week the other guy working stayed 30 minutes late to educate more on pool care. As a result I spent 800 bucks on pool equipment. Now that they don't have time to test my water during their regular operating hours I won't be coming back. Horrible customer service"