Lerman Appliances Inc.

"Ilya and team were unbelievable. They came out in less than 12 hours and diagnosed the problem over the phone. This allowed them to come with all the necessary parts so a second trip wasn't required. I would highly recommend Lerman brothers, great family run business!"

"Called last Friday for a timer replacement on a dryer. The technician came out the same day, took a look at the dryer, said they’d order the part that day and it should arrive the following Monday, at which point they would call me. And they could come out to repair it. Monday comes and no call so I call to check on the order. The person I spoke to tells me there’s a delay with the part so it might be another couple of days. Not great but I understand. Wednesday comes alone and nothing, so I call again. Again they tell me “it’ll arrive either today or tomorrow”… It is now Thursday and still nothing so I call yet again and get the same “today or tomorrow” response at which point I tell the “customer service rep” (if you can call him that) that the issue is that I called last Friday and was told I could expect the repair to be done on Monday and we’re now at a week later and there still isn’t even a part. He says the part is with the supplier now and it’s just a matter of the technician being able to go pick it up, to which I reiterate my concern about the delay and ask if we can get a different technician to ensure that the repair can be done today. He condescendingly says “uhm no, we’re going to keep the same technician per policy and we’re gonna give you a call as soon as the part is here as agreed.” I voice my frustration again about how this is going on a week now when I was told it would be done by Monday and this is unacceptable. He responds by telling me he doesn’t believe me because their technicians are told to not promise dates. At this point I become upset. It’s not my fault that your technician promised me a date when they’re trained not to. I tell them that if the repair can’t be done today I’d like to simply cancel the order. He tells me they’re not canceling the order, the part is mine, and to wait for them to call and HANGS UP ON ME. This is beyond unprofessional. I understand there can be delays in orders but the lack of upfront communication and the absolutely poor attitude of the employee I spoke with today is truly unacceptable. You don’t speak to people the way this guy spoke to me. And you certainly don’t call the customer a liar and hang up on them. Clearly the technicians need retraining on not over promising and their customer service staff need retraining on customer service etiquette."

"My very expensive built in refrigerator was leaking all over the floor including ruining the surround cabinetry. I called Lerman and Ilya arrived soon after. He explained the problem, told me the cost to repair, and went right to work. He was wonderful, polite, personable and most of all I didn’t feel taken advantage of. He gave me a 30 day warranty. I expected the worst and got the ‘best’ results."

"Our gas oven developed a gas leak inside the oven. Finding someone to fix this was not easy! Our usual appliance repair person told us to call the gas company. The gas company told us they do not repair the insides of appliances. No one would touch it! We saw good reviews for Lerman and gave them a call. They advised me on how to proceed (including how to deal with the Gas Company) and after emailing some pictures (I opened the back of the oven myself, which the Gas Company would not do, so that the Gas Company could locate the component that was leaking), Lerman ordered the necessary replacement part and soon after came to install it. The technician was extremely knowledgable and very friendly. After replacing the faulty component, he verified no more gas leak and thoroughly checked out the function of the oven to make sure everything worked correctly. I'm super happy, and Lerman is now my go-to appliance repair service!"

"Very friendly and went over every detail of the service. He showed me the problems and had the replacement parts with him and as he worked he explained what, exactly, he was doing with no surprise charges at the end. Although I very recently had the job done, the oven has worked perfectly since and certainly better that it has in years and since I was shown the new replacement parts I feel confident the service will last. As a side note - the parts he replaced were exact matches and not cheap off-brands. So far I'm very satisfied and I know I will use them again in the future."