uBreakiFix by Asurion

"Usually do not leave reviews; however, Aliya was the most amazing and helpful service agent. She was so efficient and kind, need more people like her in service work!!"

"Laptop broke on Christmas and figured I was down on my luck until I saw they would accept appointments. My work is all on my laptop so I had to have it fixed for the next work day and had no option. After both an email and text asking me to confirm and I did come and they were closed. Now I get it Christmas you wanna close but then your website should reflect that. I am extremely unhappy with the lack of communication regarding holiday hours. This was my only option and unfortunately they claimed to be open and were not. Dissatisfied to the max! They asked to confirm my appointment twice. The reasonable assumption here is that if they are asking to confirm they would be there. They had opportunity to call or cancel or do anything but instead I am without a laptop and have work. Unacceptable service. Update your website!"

"Broke my phone and began searching online for a repair shop. I came across one nearby and decided to give them a try. Upon arriving at the shop, I was warmly greeted by Brandon, who exuded professionalism and politeness. He provided me with various options for repairing my phone and guided me towards the best choice. I followed his suggestion and I am extremely satisfied with the outcome. I feel compelled to emphasize an incident where Brandon truly showcased his exceptional professionalism: when he was confronted by a disrespectful customer. Despite the challenging situation, Brandon maintained his composure and handled it with grace and dignity. His ability to handle difficult customers with such professionalism is truly commendable. Once again thank you Brandon."

"Brandon was very professional. Not only was he extremely helpful he also educated me on the full advantages of having the membership. Ours was already expired and it’s because of his dedicated time spent allowing me to understand the importance is why I decided to reinstated. You guys are very lucky to have him. I am a business owner myself and it is very hard to find great employees. Not alone to get amazing customer service as he provided me. Thank you Brandon. We will definitely come back."

"I don’t usually leave reviews, but I felt for the public, I will. UBreakIFix in Thousand Oaks has an employee named Brandon. Real good guy. He took the time to show me how I would actually save money by enrolling in some deal they have going, so I did….He could have easily charged me more for my repair but he had MY back & I got to say…I appreciated that! (I wish they had a better ‘phone’ ☎️ service though)"