Spot Free Air Services

"Anson is a pro, and cares about his customers. He understands that offering free — and spot-on — advice will lead to callbacks for bigger issues down the road, and that customer satisfaction runs far deeper than just tightening some bolts on somebody’s behalf. I trust him completely with any job in my home, both assessment and repair, and with honest and effective communication, making sure I feel taken care of."

"This is Review on outstanding customer service. This is how all began. We had had a different company replace a part of the furnace but it didn't work for more than a day and then they recommended the furnace to be replaced. I didn't feel comfortable with their service and contradicting info between the technician and the office so we decided to get 3 more quotes. The first two companies came and gaves us quotes on replacement cost but no diagnosis on what was wrong with our furnace. We needed to pay for that. We didn't want to spend for money since our HVAC is more than 25 yrs old. Then came Brook from Spot Free. He was very hands on as soon as he arrived. He asked what was the issue and then tried to figure what was happening. He spend almost an hour trying to troubleshoot our furnace. He mentioned he doesn't like his customers to replace a unit unless it is absolutely necessary plus he said it sounded good. He recommended replacing a part out and offer some credit if the unit fail within 6 months and needed to be replaced. I feel so satisfied with his customer service that I wish I had called him first instead of the company that spent 5 mins and charged me more than $400 !!!! I was charged nothing by Spot Free for his visit..... Outstanding customer Service Thanks Brook!"

"Spot free did a great job installing our AC unit and cleaning our ducts. Brook was prompt and responsive, and was very patient explaining our different options and his recommendations without being pushy. The crew that did the install were very clean and polite and seemed to go above and beyond doing extra details like re-insulating a lot of our existing duct work. When unexpected things came up like needing to run a new thermostat cable and related drywall patching they communicated to me about it but then just took care of it without additional charge. We got quotes from 4 other providers and spot free had better pricing than most and was much more willing to explore different options with us to find a solution that fit within our budget."

"These guys replaced my old furnace and AC unit and they did a fantastic job. First of all, one of the owners, Anson, came with the crew to make sure they ordered all the right parts for the install. The owner suggested a better AC unit for my situation (a slimline unit), which worked out much better than what I had originally discussed with the other owner, Brook (who came out to quote the job). When they went under the house, they discovered some damaged ducts and gave me a very fair price for taking care of those. They did some other little things to help me out and make the job shine, like washing all the vents for me. They made sure we were getting good air flow through all the vents as part of their final inspection. The crew was very polite and mindful of my property. They all seemed like great guys. They did an outstanding job of keeping my property neat and clean and when they were done you couldn't even tell they had been there, except for the new Nest Learning Thermostat on the wall, which I got at Anson's suggestion and which I am very happy with. I am very pleased with this company and highly recommend them. Plus, they were the least expensive of all the quotes I received. Definitely got my money's worth!"

"After 35+ years our furnace was on its last legs and so we decided to install Central AC at the same time. Brook from Spot Free came out and gave me a detailed estimate and made sure to point out in advance what variables might lead to additional expenses (such as crimped or leaking refrigerant lines). This led to no unexpected or unforeseen costs that always seem to pop up when I work with contractors. Their quote was not the cheapest but was more than reasonable and the positive experience from our initial meeting made me decide to go with Spot Free. The install took 2 days to complete which was half a day sooner than estimated. The crew that came out; Anson, Lam & Felipe did an amazing job and left my house spotless. They were extremely professional and polite and I could see from their work that they really cared about doing a good job. They did have to come back one time because the original home builder ran the upstairs drain for the AC through my garage ceiling and capped it with nowhere to run off. This would normally be the “unexpected expense” from other contractors but Spot Free came back and came up with a solution and did not charge me for it. I’d give them 6 stars if possible and will definitely recommend to family and friends"