Scuba Pool Repair

"This company is terrible and to prove my point their employees are quitting. They don’t know how to schedule, their management is rude and their repair services are lackluster at best. If you want a rude, unorganized service that will be a huge waste of time then you have to waste more time looking for another service try this company."

"Unbelievable that this company is still in business. I work with high end residential clients and never have I encountered a contractor that is so disrespectful on the phone, of peoples time or of returning calls. I scheduled an assessment in advance after leaving many calls and when the owner got back to me he was short, unprofessional and was irritated by an inquiries. When I asked questions or asked for the time window as to when to expect their arrival he was not able to give it and said he wouldn't give a time frame because he is just too busy and wouldn't shoot himself in the foot like that. I scheduled the appointment for a day I could be in the garden all day since no time window was given and waited from 8-5pm. I left a message for them to see if they would be arriving and no return phone call was granted. I locked up the property and took off thinking maybe I'd get a call back later to let me know why they were a no show. I did get a voice message a day later saying that Patrick was due to arrive in 20 minutes so I quickly called the main number and got the owner Drew again. He had no apologies to give for not showing the day before nor had the time to reschedule my appointment. Drew was short, irritated and bothered that I would not be able to run to the property to meet regarding the pool assessment or grant him permission to just enter the property without my being there. I let him know that my clients are high profile and should not be disturbed and he continued to say that they (my clients) should just take the appointment because we never know when we'll get another appointment and it is what it is and finished with saying he is a high profile pool diver and busy as well and needs to go. Well, shoot... sorry I was troubling you Drew. Note to self to never use these guys ever, unless you like being talked to like trash. I can't imagine the work or follow through is any better. As a small business owner myself, I would never talk to any prospective clients in this way and would be equally horrified if any of my clients were ever talked to in this way."

"These folks are absolute professionals and have been a godsend to me and my 93 year old mother who still uses her pool for exercise. Back in 2016 a leak was found and at considerable expense was fixed by another company that did not last. Over the intervening four years several band aid attempt to fix it did little good (by the same company). I got involved and after nearly three weeks of learning about pool repairs and calling many different companies finally was pointed to the great folks at Scuba Pool Repair. From the first phone call with office manager Cherie Hershey I was relieved to finally be talking to people who knew what they were doing and they were obviously of a much higher caliber than any of the many other discussions I had in the previous three weeks. They immediately sent out an estimator and provided a very reasonable and completely detailed estimate for repairs. Reading their many favorable reviews from other satisfied customers and that they did work for the Monterey aquarium we made the decision to go with them. Because of the holidays and the weather it took a while to get scheduled but when they finally got started they did not mess around and the work was first class all the way. I had some previous exposure to concrete work in my own work history and while not related to swimming pools I understood enough to observe and understand what they were doing and why. Instead of a band-aid patch job like the previous company this crew jumped right in and removed enough damaged material to get back and expose solid concrete and then used some rather ingenious "rebar staples" to correct the structural defect and reinforce the area to prevent a recurrence in the future. They paid particular attention to detail, took pride in their work and always had time to answer my many questions to ensure I understood what they were doing and why. Their work was neat and they even took the time to clean up at the end of each workday and when the job was finished and ready for the second crew that followed with replastering the pool was spotless. They also did a wonderful minor repair on a leak in a suction pipe in the pump room and again went beyond the basics and removed a lot of excess pipe and simplified the entire piping and this job was done for no extra charge. All in all I could not be happier and my poor 93 year old mother who was totally stressed out at the beginning of this project was relaxed and happy again once she saw the professionalism and competence of these great people. Before and after photos self explanatory, rest assured if you are facing a complicated or difficult repair this is the company you want."

"This summer a fist sized chunk of plaster fell off the wall of our pool which resulted in area of rust. Scuba Pool Repair did an excellent job of removing the rusted rebar and then patching the hole so that you cannot not tell there had ever been a problem. Not only was the repair completed beautifully but the 2 divers/repairmen were very friendly and professional. I wholeheartedly recommend Scuba Pool Repair."

"There was a break in the bottom on my pool which seemed to be revealing rusting steel rebar which was becoming more exposed each year. Scuba Pool Repair was very polite and prompt with me from beginning to end. The person answering the phone heard my description of the problem, asked me to take a photo of it, gave me an estimate after seeing the photo and then scheduled an appointment convenient to both of us. The company showed up exactly as planned, behaved professionally and completed the repair task in a timely matter which in fact was a couple of hours. The two men who came to my house were friendly, gave me good explanations of what they were doing and left my property with everything back in place and the pool bottom looking as though there had never been a break in the bottom. I could not have had a better experience."