In-Shape Family Fitness

"I wish I could’ve written this sooner, I was there last Sunday, sitting at the front playing cards with my buddies after our workout, and randomly one of the staff members, Destiny, came out from behind the counter, and started yelling at her coworker for sitting down, it was extremely unprofessional and it made us uncomfortable being right in the middle of the two. The woman who was yelled at handled it surprisingly well and went home right after. It should never have happened and is not acceptable."

"I love that they are making much needed upgrades to the gym! But, I wish they would do something about all the TVs I front of all the cardio Equiptment. It would be nice to be able to zone in on the treadmill and not be bombarded by 17 televisions all flashing different news headlines and channels. A little overwhelming and not the ideal backdrop during a cardio session."

"The WORST club I've ever been to. Don't waste your money with this place. The gym is being run by a bunch of "children" who don't have a clue about customer experience. I was a member when it was new more than 10 years ago but moved away. I returned to the area and rejoined only to see the place has been stuck in a time machine! The locker room and pool area look exactly the same, no improvements whatsoever yet their fees keep going up. The GM named Destiny has NO concept of customer service and takes zero responsibility for the condition of the club, she just blames the corporate office and the people above her. The City of Brentwood should send in the health department and have this place revamped to better match its premier location and high end neighborhood. Destiny should be replaced with an experienced and more seasoned manager who will take member feedback and actually DO something with it!! Nobody there has answers as to when things will be fixed. A shower in the women's bathroom was out for MONTHS and Destiny said she doesn't know who to call to get it fixed because it's an electrical issue...WHAT?????! In-shape was acquired by California Family Fitness and they are not investing in their basic clubs, I was told they are paying much more attention to their "premiere" higher end clubs of which there are very few in California. Where does that leave us who have been paying them fees for years and years to use the more basic clubs? Shame on you In-Shape / California Family Fitness!!! Your gym is filthy and will be reported to the Contra Costa County Health Department!"

"People are very nice here. However, It’s my 2nd week and noticing the same dirt and mess hasn’t been cleaned from my first day. Wondering….how long has it been since they cleaned? Dirt & hair under mats and benches in the sauna, as well as the same clumps of hair in the showers! Yuck!"

"Sitting here in the parking lot at 7 AM on Sunday and nobody has come to open the club. This is the 4th time this has happened in the past 4 months at this Brentwood location. If you are an early riser I would join a different gym."