Geek Squad

"The Mac to my cheese, if it wasn’t for the geeks. I would’ve forgotten about Best Buy altogether"

"Cesar and Matt from the geek squad installed my tv and were really kind and professional, they were so amazing and they wouldn’t even let me tip them!!!!! They did a great job installing the tv, cleaned up after themselves, were great communicators, highly recommend. Thank you Cesar and Matt!!"

"TLDR: I’m extremely happy I opted to not go with geeksquad for my apple iPhone repairs. The repair agent(or I guess sales rep?) tried to convince me I needed my entire unit replaced when coming in for a camera repair. $110 for the camera but they tried charging me $600 for repairs. Ubreakifix fixed it with absolutely no problems. I was on time to my appointment to get my iPhone repaired, as the camera had been coming up black. I took it into Geek Squad, as they were in Best Buy and I have never had a bad experience with Best Buy. I had to sit and wait for the next person scheduled to come in, about 15 min after my appointment. I was unbothered by this as I was happy to finally fix my phone, but my time would prove to be a waste here. After finally being helped by an employee named Nathan, I described my issue, and at first it seemed like I was getting some great help. He took my phone in the back, came back out with a white box, and told me there was one more camera left, and that it would be $110 for the repair(that would “HOPEFULLY”) fix my issue. I said great, let’s do it. He proceeded to take my phone and the white box to the back, and returned a few minutes later, to tell me that my phone was considered cracked because it had a few minor(and I mean to the point you really had to look for them) on the front screen, and insisted if I got my phone camera fixed, I would also need to get my display replaced, since my phone is cracked, for a total of like $450. I told him my phone display works fine, and I’d like to replace the camera without replacing the display. He informed me if they took the glass off, because of these “cracks”, chances are, it would crack. I completely understand having to make sure the customer is informed of possible damage, but the way he made it sound, if I gave him my phone, he would break my screen and I would need to replace it. On top of that, he really tried telling me that apple was suggesting I replace the entire phone unit for $600, because the “screen wasn’t sitting flat”…. That one I couldn’t even wrap my head around as it was completely fine. So my original quote of $110 shot up to around $450-$600, when my phone had been working perfectly fine, other than the camera app displaying a black screen. No. I told him I would not do that, and I would take my phone else where. I took my phone to Ubreakifix, and had my phone repaired to a like new state within a few days(they just had to order the camera for me). I felt much, much less taken advantage of, at ubreakifix. The guy clearly thought I was an idiot, and constantly followed his upsells as “I’m not trying to upswell you”. This, along with him talking to his seemingly new coworker like he was an incompetent bother when he was asking for help, made for an extremely wasteful, and unpleasant experience. I will most likely not be returning to Best Buy or Geek Squad again as I’d rather not be treated like an absolute idiot and potentially be out an extra $500."

"I went into the Geek Squad thinking nothing could be done for me. My phone died at T-Mobile and their representative just handed it back to me and said “good luck”. Martin at the Geek Squad in South Coast Plaza couldn’t have been kinder or more patient with me. My life was on that dead phone. Martin spent so much time with me and actually got enough information off the bad phone that I got my email, my calendar, and most importantly the file with my very sick husband’s medical history. I could not be more grateful. I have learned to set up a backup in the future! Thank you again, Martin. You were a life saver during a very trying time."

"My parents had purchased new appliance from BestBuy, to start off with the stove arrived scratched. Not happy with the purchase the tech didn’t even bother taking it back. They also delivered a new fridge which they didn’t even put the parts together neither did they leave a manual. Also, to top it off they charged $100 on the spot because it was going to be difficult to install, which they didn’t even provide with a receipt, they took matters into their own hands, not even the corporation orders. My parents got SCAMMED. What kind of people would do this especially to people who are going through a very tough time during the his COVID-19 financial pandemic problem. They also scratched my parents expensive kitchen flooring. Finally, I reached out to geek squad first call was 50 minutes hold with rep. Carla after a long time while being on hold with her supposedly she was going to help me out... She disconnected the call and never bothered calling back. Called back geek squad now over 1 hour hold with rep. Bryan trying to get connected straight to a supervisor. Looks like there’s only 1 supervisor who can assist millions of customers complaint. What a joke, for a company with over $25Billion market cap. I will definitely make sure my parents take legal action, against these crooks."