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West Coast Appliance Repair
801 Gallery Court, Costa Mesa, California, United States
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About the West Coast Appliance Repair
West Coast Appliance Repair is a residential appliance repair and maintenance institution located at 801 Gallery Court, Costa Mesa, California, United States. They specialize in repairing and maintaining various household appliances such as washers, dryers, refrigerators, and ovens. Their skilled technicians are licensed and have all the necessary certifications to provide top-quality service. The institution offers preventive maintenance services to ensure the longevity and efficiency of your appliances. They have a stock of original parts for major brands of home appliances in their warehouse and technicians' trucks. West Coast Appliance Repair guarantees their work for up to 30 days and offers warranties on parts from 90 to 365 days, depending on the manufacturer. They accept various payment methods including cash, checks, and major credit cards. Customer reviews rave about the excellent service, professionalism, and reliability of the technicians. Whether your appliance needs a quick fix or a major repair, West Coast Appliance Repair is the go-to institution for all your appliance repair needs.
Photos of West Coast Appliance Repair
Newport Boulevard, 801 Gallery Ct #7306, Costa Mesa, CA 92626, United States
Opening hours of West Coast Appliance Repair
Monday:
07:00 - 21:00
Tuesday:
07:00 - 21:00
Wednesday:
07:00 - 21:00
Thursday:
07:00 - 21:00
Friday:
07:00 - 21:00
Saturday:
07:00 - 21:00
Sunday:
07:00 - 21:00
Reviews of West Coast Appliance Repair
"I was referred by a neighbor. First, there is no “live” service. An independent message forwarding service takes your call. They don’t know anything and can’t answer questions. Second, the technician who arrived couldn’t dx the problem. He called for assistance. He said the only thing it could be was one part. I asked for time to make a decision whether to repair or scrap my commercial Thermador range. When I decided to go ahead they was a delay in getting the part. I could not get further information. I called for 2 months trying to get information on specifics of the part. No call was ever answered for 6 weeks. I finally got a return call so I could personally try to get the part. Christmas and our 5 day gathering of 14 family happened without an oven. My son contacted a colleague in the industry who got the part. West Coast still didn’t respond to make the appointment. I hired a different company (Cesar’s-Mission Viejo). They dx the problem and fixed something different within 2.5 weeks. My range works. Thermador was also horrid in their customer service department."
"Do not use this company when assigned by warranty company. They scheduled a 3 hour window and showed up 30 min late. They have no respect for peoples time. Then they report for a washer which is leaking from underneath that it has been overused and overloaded. Completely false. No I’m denied a claim for a washer that I’ve used for only - few months."
"This company was contracted by warranty company to fix a a dishwasher around December 27, Made the phone call to a human person and said the appt would be on the 3rd of January, come that day, no one shows up. Call the next day, and Holy $;:", the VM said that they will be closed till the 5th!!! I kid you not. I'm like WTH is going on? On the 6th of January, got a text saying that a technician is on the way without any prior knowledge of their arrival. At this time, i was no where close to the house. Called them, and they said sorry for the mix up and set up for another day,NEVER showed up did not answer the phone calls and did not reply to any of my VM. Just a very stupid way of conducting business. TBH. Warranty company had to send me another service provider (smartchoice appliances) and BAM! All done. If you can, never ever hire this west shore appliance company which is a sorry excuse of a business. Sheesh."
"This company was hired by Pacific Sales to install a dishwasher. The technician arrived and looked at where it would be installed and asked the brand. He immediately got an attitude that it would be more money. I stated my landlord purchased the item and he said “well did they leave a check or are we billing them?” When I said I assumed billing he got more of an attitude and said “Well they don’t tell me any of this stuff.” Great you employer doesn’t share information, but not my problem. He then discovered that the store did not include the legs for the unit. He said he would go call them. After 5 minutes I went to see what was happening and he was gone. No information on what was happening, he just left. Absolutely horrific customer service and I suggest avoiding this company at all cost."
"They don’t deserve even one star. For starters, their office staff (scheduler) is extremely rude and difficult to understand. They don’t show up for scheduled appointments, or cancel last minute. I had been very specific in my request for repair with make and model and number of appliances. They called last minute to cancel because they said they needed a different person than they had scheduled to come service the king of appliance. They would not send scheduled person to service the appliances they were able to service - just said they would have to reschedule entire appointment. In the past they would send someone out and tell me they needed to order a part. They would not follow up, when I would call to find out the status, nothing had been done... back and forth phone calls to figure out what needed to be ordered and then trying to reschedule when or if the part finally came in...etc. they are a nightmare to deal with."
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