Appliance Service Specialists Inc

"Update: The two parts to repair the fridge cost $212 and I installed them myself. Saved over $500 by doing so. Do not hire this company! Absolute scammers! Avoid at all costs! I called them and told them my model number, serial number, and the problem with my refrigerator - the lights don’t work. They sent some 70 year old man out to do a $75 service call. He writes down the model and serial number and tells me my lights are out. But it’s ok because “the $75 goes toward the service repair”. I waited 3 days because I didn’t hear from anyone - the lady lies to me and says she just received the estimate so she sent it via text. $727 to replace two lights in my refrigerator!!! Seven hundred dollars!!! I immediately tell them I’m not paying this and I showed them the parts, which were 70% less than what they were charging. She says “that might not be the right part”. But it is, I called Whirlpool. They wanted $250 just in service to replace the lights!! I am able to pop them in and out myself - it takes 30 seconds. I asked them to refund my $75 because I was scammed and at that moment SHE CHARGED MY CARD!! She knew I wasn’t moving forward so they got any money they could from me. I’ll be charging back the $75 on my credit card and leaving reviews on every single review site they have an account with. Terrible people, terrible company, and even worse service."

"I called for a microwave repair and had an appointment for the technician to come out. He did not come at all, but came the next day. He ended up charging me $338 to replace two door switches. He left the package for one on the counter and I looked it up. It was $4 retail, but he charged me $70 each. When I called to complain they denied he used that switch, but said he used a $40 switch but I had to pay the markup. Wow."

"The office service staff was very helpful and quick to setup appointments. EVERYTHING ELSE IS TERRIBLE AND UNPROFESSIONAL!!! The service technician that was sent out to see why my washer was leaking was WORTHLESS. He spent 10 minutes inspecting the machine from the periphery, didn’t bother to pull it out. He was told there was a small leak at the end of the cycle. He reported the tub was unbalanced and would charge me $125. per hour labor to level it. That would entail turning the knobs on the bottom of the washer. HE NEVER TURNED THE MACHINE ON! When I called to report my dissatisfaction I was told, he didn’t turn it on because of the possible water the damage to my property. When the neighbor turned the machine on and noticed a water leak in the drain line we shut the machine off. TERRIBLE CUSTOMER SERVICE!"

"This is my first time with Appliance Service Specialists Inc, but I have friends who have gone through them in the past. A 100% satisfactory experience, from my own experience to my friends' experience. It's always nice to find a service person who treats you fairly. Prompt, great repairs, reasonable rates. What more could you ask for? I have already recommended ASSI to several people."

"I was experiencing an issue with my dryer, and I had ASSI send out one of their technicians to take a look at it. They quickly diagnosed the issue and they had the parts on their trucks to repair it right away. The job was performed quickly and for a fair price."