Sears Appliance Repair City of Industry, CA 91748

"Guy did a good job overall. However, he set up an appointment, then was pulled off because the parts took a week to arrive. It should have been better coordinated. To his credit though, he did show up again the day the parts arrived. I am more upset with the Sears system where you cannot get anyone on the phone who can answer a question. Spent over an hour trying to figure this thing out. I don''t blame this guy, who was very polite and quick and did everything I asked."

"Daniel was my technician. He was very polite and communicated with me when he was coming. He also did a great job with my dryer. He assessed my washer and ordered the parts. Thank you, Daniel"

"Technicians dented our new washer and broke our plantation wood shutters and hid it never mentioned anything. Then left in hurry and I never thought to check unfortunately. Me and wife are 100% sure that neither of those were done by us . And when trying to file a complaint to get it fixed we get nothing but bots never a real person. Very disappointing to have had this happen , I wish I could give them a zero and not even. 1"

"Frank provided a very high level of customer service. When he called he explained that it did not show that I had made the right service call for the Water Heater under the Sears Home Warranty service. He provided the correct information, therefore, I contacted Sears to open the correct service call under the plan. Upon receiving the service order #, Frank confirmed that I had made payment for the service call and provided the service order # to him. I had been out of hot water for 4 days with my grandbaby being here are my house. Thank you Frank for your excellent service and for fixing my water heater. You made our weekend!!! :)"

"Had a new compressor installed on my refrigerator. The bill had a 50$ charge for cleaning and maintenance. I told the repairman that I didn’t ask for that and didn’t want it. I asked him to remove that charge and he said he could not, that it was part of repair work. Something to do with the Freon. That was a complete lie. I called and spoke to customer service and they said that he lied to me. They refunded the 50$. Serviceman lied to up his commission. A straight up crook."