Oregon Hot Tub- Medford

"Had a problem with my salt system. Matt and his team tried their best to get it resolved with a few phone calls and videos, but to no avail. When we could not get it fixed, we got a live service call set up. Peter came out and with a little persistence, got it running right again. Great experience all around!"

"Happy Soakers We purchased our second Hot Springs tub in 2022 and have felt very good about the quality and the service of our local supplier but were a little concerned when the ownership changed hands. No Problemo! When it was time to replace water and salt cartridge, Lacy Thom went beyond expectations and helped guide us through every step. High Five to Pete as well who helped us by phone to pair the remote with the unit. Quality Tub, quality service!"

"I'm very pleased to share my positive experience today with help from Lacy Thom to unlock the settings of my 14 year old Aventine hot tub purchased from this company in 2010. Lacy researched the problem and patiently walked me through the electronic function until it was accomplished. I live two hour drive from Medford so it was an excess of 60 days on unuse for us because I did not wish to bother anyone there. Lacy repeatedly indicated, "Do not hesitate to call, please. We will walk you through the problems and get you back enjoying the hot tub experience." That was huge to me, having owned our own drugstore for 36 years, where we treated people the same way. That attitude made me a customer as long as I have a hot tub Thank you Lacy Thom Donald Murphy Etna, Calif"

"Super happy with the service and our new hot tub. Guys do d a great job on the delivery and placement. They were very friendly and knowledgeable. I highly recommend them."

"I visited every place around and found amazing help choosing the correct tub for my needs. I sat in many tubs and even got a water brick seat to bring me to the correct height for enjoying our tub. Size and type of tub changed many times. Lacy helped me every step of the way! Ended up custom ordering so 4 to 6 weeks wait ended up only being 4 weeks. The delivery guys were awesome and went over my tub with me. After I got the correct electrical done I took the water in to get tested…. ( everyone should do this)! I also asked questions the whole time with lots of advice from the Wellness Consultants and knew I had support ready if needed. The tub is super quiet and last night as it was heating and cycling I could barely hear it. I waited to set up levels because I have 12 weekly maintenance visits (one of many surprises that made this experience great)! Anthony my water maintenance guy was great explaining what to look for and how my chemicals and salt system work (this was great because it matched what Lacy explained and my manual). Today between rain showers I got in the tub. I love it! I checked out all the jets and even in the cold with all of jets on the temperature of the tub stayed constant. The jets are amazing and I love this tub. Thanks Lacy and the amazing team at the Medford Oregon Hot Tub!"