Geek Squad

"Such a bad service, I dropped my Samsung Z flip 4 phone 2 months ago to the center under warranty repair. I visited multiple times since then to check on my phone because they never pickup a phone. Always same response it's not repaired yet from last 2 months. When I asked for replacement they said it might take 1-2 years if go that route. They are trained to screw you. Samsung said if you would have bought the phone from us we would have offer replacment but not the one you bought from Bestbuy. I decided to not buy things from Bestbuy anymore. I am still waiting for my phone."

"The customer service has reallyreally become an obvious top priority. Every person from the one who answered my call, to the door person, to the Geek Squad and the sales person. Well done, everyone! Love my new computer and thanks for trying to save the dead one!"

"Know what services you provide so you don't waste our time!"

"Richard got our computer from dead and gone back up to normal operation, and for a reasonable price. Even better, when I came to pick it up, he gave me lots of tips on an upcoming purchase, and even taught me how to install more RAM in my laptop."

"Went in with a broken laptop spacebar on the keyboard and instead of making into a big deal and sending it out for repair, a Geek Squad rep, Billy, fixed in 5 minutes himself. Then, the managers were able to replace the extended 2-yr warranty with the accidental damage warranty that I had asked for upon purchase with some creative accounting (refunding the laptop, then repurchasing it with the new damage coverage). Great experience."