S Waters Plumbing

"Ian was great!!!! He was great in my home and did the job very well. The dogs even liked him."

"Ian was fast, friendly and efficient. He drove across the county to find the heating element our water heater needed and we now have hot showers again!"

"I like this company. I got help promptly. Ian helped me repair a toilet and it was a good experience. He was friendly, knew what to do right away, and even helped with advice on my other toilet. Laura"

"He gets one star because I can't post zero stars. Before you use this company, be 100% sure your counter tops around the fixtures you want worked on have no issues. He will not take responsibility for damage he causes. I called SWatters to repair a leaky kitchen faucet. The plumber doing the work decided it would be easier to replace than to repair the leak (first strike - that was an expensive faucet to not attempt to fix). He attempted to disassemble the faucet. In the process, he broke the granite around the fixture. He then disappeared for an hour to run to Pini Hardware and get a new faucet and some epoxy. In his attempt to "fix" things, he glued the stone back in (a very poor job as there was about 1/8th of an inch protrusion of the broken part). Further, he put a hokey fixture in place with a plate to hide all the damage. See the photos. He then charged for an extra hour as well as the cost of the hokey faucet telling me he'd buy it back when I got things fixed. Well, that hasn't happened either. I found a company that could do a proper repair of the granite and they did a wonderful job. However, Steve Watters now refuses to reimburse me for that expense because "the granite was broken before my guy started working on it." If that's the case, wouldn't it have been obvious to the plumber doing the work? Why would he try to disassemble things without first pointing out to me or my wife that the granite was broken. I don't buy it. But, it is a prime example of someone that refuses to take responsibility for the work they do. Sarcasm on: It's not SWatters fault that his plumber broke my granite. It's not his fault he did a horrible repair job. But, it's mine and I'm the one that needs to pay for the repairs because he refuses to give reimburse me or give me his insurance company's information so I can submit a claim? Again, I don't buy it. and you shouldn't either. I'd think twice about using someone that won't take responsibility for their actions."

"Last week, a pipe under my house sprung a leak. The first repair failed so I called S Waters Plumbing. Ian came to my house and braved an ocean of mud and the very tight crawl space to fix it. He did a great job, was polite, professional, and reassuring. I am so grateful for the prompt and successful service."