uBreakiFix by Asurion

"Cassie was absolutely delightful and repaired my phone in less than 30 minutes plus was kind enough to install a screen protector to avoid a similar situation again. Gentle reminder to make sure your “Find My” is off, else you might end up enjoying the Starbucks next door for an hour while you wait for the security delay."

"Seriously, I got the run around from Verizon to Assurion back to Verizon sent to Samsung who sent me back to an Assurion Samsung repair center... after playing phone tag ping-pong I was more than a little nervous. But Erica at he San Rafael office took care of BOTH of my broken Fold 4s with ease and a friendly demeanor as well as being ultra efficient."

"My technician was extremely professional, helpful and friendly. She quickly repaired my phone and now it is working perfectly. I couldn't be happier with her service!"

"OUTSTANDING SERVICE!!! WOW!!! First I made an appt at the San Rafael store, for my old Samsung S21 Ultra, cuz my phone was taking forever to charge, & I noticed the battery was draining faster than usual. I didn't want to spend over $1000.00 on a new phone, even rhough it was Black Friday weekend. I assumed any day now my phone would die on me, & that it did. I tried everything to charge it, the charger it came with, tried a universal charger, tried atraching it to fast charging battery pack etc....NOTHING! The night before my appointment, i tried again to charge it, & Eureka... by a.m. i had a full charge. So strange. I still did not trust the battery, so decided to stick with the appt. & see if they could at least evaluate the battery to see if I needed a new one.. Erica who was behind the desk, was FANTASTIC. I told her everything that had happened, she asked some very good questions to determine the issue. Then looked at my phone, & said this 1 app here ( Samsung Hangouts) is draining my battery. I was shocked. Once we put it to sleep, my battery said I had 1 day & 12 hrs left on it!!!! Erica was sooo nice. She saved me lots of $$$$ from having to possibly buy a new phone or a new battery!!! I am thrilled!! Before you think you have to buy a new phone cuz your battery is dying or your phone is dead, take it here to have it looked at. They take X- Box too to fix. This place is Awesome!!!"

"I gave the San Rafael location a call since I found out that Asurion is the authorized repair shop for Google Pixels. Came in the next day and was greeted by the rep, Ariel. He was professional, knowledgeable, courteous and answered all the questions I had regarding the new warranty process. He gave me some tips to speed up future claims if I should ever need it. Although my phone was brand new, it started having screen flickering issues. They were able to troubleshoot it and get the screen replaced. I was given updates regarding estimated time to repair, when it was finished, and when it was ready for pickup. I appreciate the transparency and would definitely recommend others to come get your phone serviced here!"