Mutual of America Regional Office Los Angeles, CA

"Don’t do business with this company. I left my job late august and I’ve been trying to pull my funds since September. It’s now December 2nd. I called almost daily in September and would wait up to an hour before hanging up. Finally, by October, someone answered just to tell me that they would mail me forms to sign and to return. I found the PDF on their site because I couldn’t believe that in our modern time, I couldn’t withdraw my funds by phone as I’d done in the past with other companies. Since I read everything, I noticed that I could email the pdf back with an electronic signature. By November, I was told they had processed my forms and they were waiting to mail out my check. I continued calling and kept being told my check would arrive by the end of the week. Again, it’s now December 2nd and this component is back to not answering and I have been on hold 1 hour and 30 minutes."

"Do not invest your money in this company and if your employer offers it, deny it! The customer service is terrible and when you want access to your money good luck getting someone on the phone. Nothing really can be done online, it’s as this company is living in the Stone Age still. When someone finally does call you back hours later you either aren’t available to take the call, or they hang up when they can’t help you out and never call back, instead of communicating to you that they don’t have the answer. So you’ll be expecting another 2 hours to talk to an agent. Oh and if you want your money you have to beg, cry, and pretend to be in a crisis for them to have the least bit of compassion and empathy before they send your documents over. Good luck with this company."

"If I could give a zero rating I would. Run do not do business with this company! I retired and attempted to rollover my money with this company I had been with them for decades. My financial advisor and I sat on hold hours with no body picking up the phone eventually I found a work around a told them what I needed they sent the wrong paperwork to complete the rollover then when eventually when I got back in touch with them they transferred me then cut me off. Long story short it took over 2 months to complete my rollover. Horrible customer service or rather NO customer service! Do not do business with these prople"

"If I could give this place zero stars I would. I submitted for my funds almost a month ago! And each time I call I am on hold for 4hours and 45 minutes and finally someone answers to tell me it has been processed and will be out to your account by the end of the week. Well it has been WEEKS!!!!!!"

"I've waited 45 minutes on hold before I hung up. This is unacceptable. I understand you guys are busy but at least answer and say please hold. Then when you finally get through only for them not to be helpful. Would not recommend this insurance company."