Marshall & Co Property Management

"We rented an apartment in San Francisco and had a great experience. Kevin, our property manager, was very responsive and helpful whenever we needed it!"

"I try to rent an small studio on woodland avenue in San Rafael CA. and paid the rent and the deposit like almost two weeks before I move to the place and on 28 of February I went to ask for the key to the office because I had planned to drop some packages on March first. and the manager came out from her office she said you can not came with out appointment trying to intimidate me. I hope the Landlord read this message on this business your guys have to be friendly and have a little trust on the tenants, when the tenants do the payment of the rent and deposit that mean is 100% sure tenants or tenant will move. the other thing is the manager or other employee has to go with the tenant to show the apartment everything is working properly they did no do that with me the manager cancel the lease contract is good for both thank you."

"I really like Marshall. I’ve been a tenant in one of the complexes he manages. He’s knowledgeable, he follows the law and he tries to be very fair. Amie is our property manager and Chris is our resident manager. Both of them are very conscientious and willing to do the ‘most’ rather than the least. In fact, repairs happen within hours of notification, not days or weeks. I had a fruit fly problem, so Chris bought me some traps. He didn’t expect me to buy them because he wanted to make sure I had the right thing. When I thanked him, he told me this way he is sure I’m doing what will eliminate the problem so it doesn’t become an entire complex problem. The owner of our complex deserves a humanitarian award. We have a heated pool 6 months out of the year and I’m guessing he’s the reason why Chris is able to be so good. He gives Chris the freedom to do a good job. Our owner is not cheap! Amie is a miracle worker when it comes to dealing with difficult people. She’s professional, kind, a good listener, fair and friendly. What’s not to like?!?"

"Serious lack of internal communication is the core value that Marshall & Co must have painted above the doorway in the back office. For a company who is sole job is property management, it would only make sense that you retain enough workforce to not only sell and get tenants, but update their listings. While looking for a new place to live, there were multiple properties managed by Marshall & Co that we liked. They were listed as available. When called and asked, they affirmed the listing availabilities... That is until you get higher up the chain of command and find out it has actually been off the market for a week. That coupled with unanswered calls and emails pushed me away from any property they were listing. If you are a landlord looking for tenants through the use of property management companies, look elsewhere. Marshall & Co properties has some internal work that needs to be ironed out before they manage properties. I do not like leaving negative reviews as I believe in redemption. That being said, there are many other property management companies in the area that are decent if not extraordinary."

"I am a tenant in a unit in SF that is currently managed by Marshall & Co Property Management (acting as Landlord on behalf of true owner of APT). I don't normally write reviews, but felt compelled to do so in this case. In my 7 years of renting in San Francisco, CA, I have never met a landlord (Sarah J.) who was more responsive, understanding, and helpful than Sarah. Whether there was something even as minor as the trash bin being filled up (by other move out tenants on move out day) prior to the weekly service, a cabinet drawer not shutting smoothly, etc., I always received A+ service from Sarah. Not 20 minutes after my emails were sent, I would get a response from Sarah responding to my concerns, and addressing items needed to be fixed ASAP. We would bring things up, and would have a handyman dispatched the next day at our convenience to fix. We currently have a unique move out experience that we needed to coordinate with Sarah. Sarah was very professional, responsive, and helpful throughout the whole process. So.........doing my second review ever of a company on google (first one was to complain about a company): I am blown away at how easy they were to deal with signing up the lease, how comfortable/easy Sarah made the tenant experience, and how well their company operates. To that, a big 5 stars for Marshall & Co and 5 Stars to Sarah for our A+ experience! - Jay"