Redwood Credit Union

"This is my honest review: I was referred to RCU from a good friend. I have to say RCU has always been so helpful. I dont understand the bad reviews. RCU takes care of the customers more than any bank I know. I am very proud to call them my bank of choice. Everyone I have referred to them loves them also, 12 people in total and all referred and all are very happy. If your looking for the best bank around this is definitely it. They always help when needed. I appreciate RCU and all the people you help. Hope this helps someone."

"I called redwood credit union because I was interested in purchasing a vehicle that they currently hold a lien on in a private sale. The difficulty of the paperwork involved in purchasing a vehicle in a private sale aside, my phone call was answered by Cecilia who was immediately snippy with me when I was unfamiliar with the process of how to get them to release the lien with the title sent to me instead of the current registered owner. It was disappointing to be met with frustration from someone while trying to gather information in an already difficult process. I can't provide any commentary on how the credit union is as a bank, but if my current bank treated me the same, I'd be looking elsewhere."

"We have banked with Redwood Credit Union for several years. Without exception, they have been terrific. Whether it is customer service in branch, online or over the phone, they are courteous and responsive. It is clear that they value their members. A+"

"There are many good things about Redwood Credit Union. But I'm dropping my review to 3 stars. I went to deposit cash into my account via the ATM and it kept telling me that it couldn't take my deposit and to check back later. It was before lobby hours and even if it had been open I wouldn't have gone in because I had my son with me (his in the higher risk category for Covid related complications). I seldom use the ATM here since mobile deposit and direct deposit became the norm, but this has never happened to me before with any other financial institution..."

"I absolutely love RCU and this branch especially! The tellers are really awesome and understanding. I've travelled Europe and India and never had outrageous charges for getting local currency from an ATM. When I needed extra money travelling, it was no hassle to have my friend deposit some cash in my account. Can't recommend RCU enough!"