Swan Pools Central Valley - Sacramento

"I looked at Swan Pool's website and photos and thought they would be a great choice for my pool. The sales/pool design guy, Dave, was great. I thought I would get a very beautiful pool and for $70k, my expectations were high. We were going to have an Acapulco ledge and I specifically said I wanted to put lounge chairs on the ledge [(it is supposed to be like a beach going into the water), a waterfall with additional "decorative" rocks around the spa overflow and the waterfall, a slide, and a spa, a slide, a spa, spa overflow, and obviously a pool deck (which was hideous, brown stain marks from day 1, that I was told would go away as it cured - they did not, and Tom didn't do anything about it). I stated that I wanted a tropical oasis in my back yard. I was not told that they use multiple sub-contractors, who are apparently not very skilled in their trade and don't care what the end result is - just that they get their share of your $70k. Tom, who is either the owner or the manager, does not appear to care either. His answer to the hideous brown stains in my pool deck, was that he can't do anything?? The rocks were NOT decorative at all! They are hideous! I picked out a beautiful tile to go around the pool, and I believe it should have been sealed or something and was not. It immediately developed a white film all over my dark blue tile, which even after multiple times paying the pool cleaner to fix this, the white film is STILL all over my blue tiles! The worst part was that the pool decking was all cement (nothing like the pictures on their website AT ALL!! ) My pool decking is all splotchy and brown!! Not only that, there are multiple cracks in this horribly done pool deck! Tom's response is there's nothing they can do??? How about re-do it?! I paid $70k, and it looks NOTHING alike what is on your website!!! To start with, we did NOT get an Acapulco ledge. I specifically said I wanted to put lounge chairs on the ledge [(it is supposed to be like a beach going into the water) but what I got was more like a kiddie pool within my pool and it was far too deep to put a lounge chair in]. I had checked in regarding my concerns throughout the job, and was repeatedly told, "yes, it will be shallow enough for lounge chairs" The rocks that were installed were hideous as well, with globs of grout or mortar thrown on them. It was as though they purposely picked THE ugliest rocks they could find! Our slide has continued to leak, despite them coming out multiple times to fix the issue and NOT fixing the issue! It STILL leaks! I have since, because of Tom's failure to correct these issues, and my frustration with their failure to address these issues ever; had to pay another $100k to take the hideous pool deck out and replace it with pavers, to finally get the actual result (at least for the hideous pool deck issue ONLY) that Swan Pools advertises as what they do?? For $70k, I should have received THAT At the beginning and NOT have to spend $170k!!!! Tom should have done all of this correctly to begin with, or refunded some of my $70k, and he should still replace the rocks and the leaky slide, and for the Acapulco ledge that was done wrong, he should refund money as that was done wrong and he lied when he kept telling me that it would be shallow enough for a lounge chair - which it is absolutely NOT. I would NOT recommend Swan Pools, hopefully you can benefit from my mistake. I wish I had not chosen them."

"No more"

"Poor customer service. I have left 5 messages yo get a estimate for a pool & they never called back!"

"Great response time and answered all our questions."

"I am happy with the pool but they wrecked my shed and I have been trying to get it replaced for 5 months they never call me back I am at my wits and with these people, I guess my next move is to call a attorney. I don't want to do that but it may be my only recourse. If I could have to give them no stars I would have"