Chuze Fitness

"Terrible experience! I am new to the area and I've been in search for a new gym. Well on Monday night, after doing a great deal of research I decided to give Chuze Fitness in Rancho Cucamonga a trial. Upon entering the gym, I found a line of people signing a rooster sheet, as the front desk shouted "our system is down, manual check-in at this time." Rather than just signing my name in, I asked for assistant from the desk. I began by saying , that I was new to the gym and was interested in joining, however , I wanted to utilize the 7 day trial, advertised on their website. I was immediately brushed off and told, that the system was down and that they could not offer me the 7 day at this time, given it would require computer access. The front desk staff then proceed to say but "if you go online and sign up for membership" then you would have access to the gym. Perplexed , I said "why would i sign up for a membership without ensuring that I am truly happy with the gym? I was very irritated by the fact that I drove all the way to this location, with the thought that I would be able to work out just to be told, sorry system is down. First impressions are vital and based on last night's experience, I will never be back nor would I recommended it!"

"The kids club reservation system is very inconvenient. I tried an hour in advance to make a reservation for 4:30, but it didn't work, and when I arrived in person, the reservation system was finally working. But it was 4:45 and I had to wait 15 minutes until 5:00. This wastes my time every day and does not extend my little one’s patience. Reservations cannot be made in advance at home, so you have to come in person, make a reservation, and wait at the door. I like Chuze Fitness and have recommended it to my friends, but because of this issues, I am no longer happy coming here."

"I like this gym. Clean, for the most part. There are some disgusting things that people do, like spit on the floor in the sauna and lay their sweaty unclothed bodies on the surface of the infrared/sauna rooms. The amenities are pretty broad. The aqua bed massage chairs are a nice top off to a good workout."

"Kyle was attentive, considerate and very helpful. I went in not sure if I wanted to keep my membership because I had not used it in so long for health reasons. I left feeling supported and excited to continue being part of the chuze family! Thank you very much!"

"It's employees like Joshua who make me feel like I am a valued member of Chuze fitness. He is genuine in the way he treats people. He is a problem-solver. He represents Chuze well! My front desk experience is always great if he is there. It feels good to belong to a gym where employees show interest in the growth and success of gym members."