Legacy Cleaners 3861 Valley Centre Drive, San Diego, CA 92130

"The lady was very welcoming but at no time she provide me the price (king blanket). She gave me the paper for picking it up later and that’s it. When I asked her the price, she said: $68. This is WAY TO EXPENSIVE. But what shocked with me the most was the fact that she hided the price until the end. I’m used to people telling me go much the service will be and asking if I agree with it before settling everything up. I had the feeling she didn’t want to say the price and I would have had to pay it at the end. Definitely I don’t trust this place."

"They have made too many mistake and last one really hurt so I have to write a review. -first time was charging me more on my curtains because they made a mistake and gave a wrong fee initially. -second time they destroyed my $350 dress because they were not able to remove a small stain, they tried the second time knowing that the first time did not remove it and left a big white spot on my green dress which is useless now, instead they said oh too bad here is $39 credit. -third they lost my skirt. granted I had forgotten to pick it up for a month since I was out of country but they said I had never even given them the skirt. She briefly looked at my receipt in the computer (did not show it to me) and said I don't see an skirt here. the staff does not really care, customer service is very low and work is below standard. Now I drive all the way to mission valley from Carmel Valley because I found a decent honest cleaners there that was referred by a friend and they do amazing job, removing stains has not been an issue."

"Update per business response: The only true part of their response is that Legacy Cleaners said they would have to send out the dress for specialized cleaning for around $250. However, this is where the truth ends. Legacy stated that they could clean the veil separately for $15. That seemed reasonable to me, so I decided to leave the veil and conduct more research to determine whether I wanted to leave the dress with them at a later date. Immediately after leaving Legacy, my husband and I even had a discussion about this because we were wondering why Legacy would be able to clean the veil and not the dress. We thought perhaps the reasoning was that the dress contained lace when the veil did not. When the veil didn't come back with the order, and all of the back and forth I described earlier ensued, Legacy finally agreed to review their security footage to confirm we actually left the veil. Of course we knew we left it there, so we were waiting for them to get back to us. In the meantime, my husband dropped off photos of the veil at their sister location in Encinitas where they said they sent our clothing to for cleaning. He then tried to drop off photos at Legacy to help aid them in their search and Legacy REFUSED to take them. Someone from there called him once and yelled at him claiming we never left the veil. My husband could barely get a word in, but was able to deescalate the situation and the person on the other end eventually agreed (again) to review the security footage and get back to us. No call back. He called about twice a week asking them if they had reviewed the security footage and they simply kept giving him the runaround (yelling, mind you, on the phone) until they finally claimed they would no longer help him. They either have no interest in reviewing the security footage OR they reviewed it, realized they lost the veil, and are avoiding us now. The latter seems like a real possibility at this point. Not only will we never patronize their businesses again, but I'll make sure to advise my colleagues in the area to avoid this unprofessional business, especially in terms of any business contract work. Unfortunately, my husband and I are forced to take further action (potentially of a legal nature in small claims court) in order to have this matter resolved. If Legacy refuses to return the veil, then we need to be compensated for damages, as appropriate. Legacy, a dash of professionalism and an apology would have gone a long way here. ——————— LOST WEDDING VEIL They just lost my wedding veil. They are adamant that they don't have it but I'm ABSOLUTELY positive that they do. My mom made it for me, it was going to be a family heirloom and now it's gone. I was nervous they would lose something because I read the Yelp reviews after drop off and saw they have lost other people's articles of clothing, but I didn't imagine that of the two suits, one sweater, and a veil, they would lose my veil. Thank god I didn't leave my wedding dress with them to send out for cleaning. To make this all worse, they messed up count on the tag they gave my husband so technically their is no record of leaving it there because my husband trusted them and didn't write down his own itemized receipt and take photos of the things he left. Absolutely appalled and mortified that they lose articles of clothing, mess up their tags, and then DENY ever having received them. DO NOT GO HERE."

"Have been going to this cleaner since their opening. The staff is always welcoming and quick to get you on your way. Turnaround time for large or small items is super quick and I have never had a bad experience. Prices are very reasonable especially for your large bedding or blankets. Repeat customer and recommend to anyone in the area."

"Exactly what we needed in the neighborhood....the prices are reasonable, the service is great and amazing friendly staff. I had a dress that I wanted for holiday party the next day and they were able to accommodate my rush order with happy smiley attitude. I don't like taking my clothes to a store which is not clean (cleaners have this dull and dark feel) but this place make me feel great. The store is bright, beautiful and clean. I'm very happy with my first experience and will surely return. Highly recommended!"